Christienne Alex Wermuth
Customer Service Teammate
Imus
Summary
A reliable, hardworking and ambitious employee who thrives while working under pressure and a great team player who can communicate well with colleagues and customers.
With over 3 years working as a call-center agent and seeking to use proven skills in problem solving and communication. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Results-driven, focused and competitive employee currently looking for a new opportunity with an exciting and forward-thinking company.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
Teammate (Non Voice - CSR)
TaskUS
03.2021 - Current
- Delivering excellent customer service through Email/Chat/Non-Voice Communication channels
- Handled a financial campaign and support for an international ride-sharing client
- Reviews and verifies document records to ensure the documentation complies with regulations and internal quality control practices.
- SME-level case handling and training/support for teammates
- Compliance is related to document review and client onboarding
- Constant and daily monitoring of KPIs to ensure excellent quality output and performance
- Maintaining over 95% quality scores. Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Awarded as a consistent top-performing agent from the month of September 2021 to November 2021
- Tasked as the team's representative and designated POC to address issues without an immediate supervisor.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Line Cook
The Cravings Group
05.2019 - 01.2020
- Assisted in developing a weekly Menu Cycle for the outlet
- Assisted in the production of food items for the buffet
- From cooking to the plating
- Handled set up and clearing of the buffet, before and after the event
- Tasked with refilling food items in the buffet set up and serving guests
- Handled inventory and other necessary kitchen documentation
- Handled Weekly ordering of food stocks and kitchen equipment as well as receiving and properly storing deliveries
- Responsible for all kitchen operations, i.e
- (cooking, cleaning, dishwashing, dispatch).
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Line Cook
Cassalu Coffee & Kitchen
09.2018 - 04.2019
- Responsible for all kitchen operations, i.e
- (cooking, cleaning, dishwashing, and dispatch)
- Assigned as the ordering team for restaurant operations
- From supplies to kitchen stocks
- Tasked with receiving deliveries and ensuring the proper storage of each item
- Handled kitchen daily inventory from stocks to supplies
- Contributed to the standardization of most kitchen forms as requested by the supervisor
- Increased restaurant revenue by 20% by redesigning the food menu and adding several new options
- Alternated as line cook and dispatch as needed to ensure the smooth flow of operations within the store
- Coordinated with suppliers to ensure the delivery of quality stocks
- Actively marketed store products and helped establish connections that benefited the store.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Pastry Commis (On-call Employee)
The Conrad Hotel Manila
03.2019 - 03.2019
- Assisted in the production of food items for the buffet
- From cooking to the plating
- Handled set up and clearing of the buffet, before and after the event
- Tasked with refilling food items in the buffet set up and serving guests in a manned buffet setup
- Temporarily worked in a Commis position for the pastry section
- Part of a team to handle an event for 3000 pax.
Content Writer
https://www.wordmasters.io
06.2017 - 09.2018
- Construct high-quality outputs according to the standards set by the client and meet the project deadline
- Write informative and creative projects that are both factual and grammatical
- Create projects that help establish a company's brand name through creative writing whilst entertaining its readers
- Handling a wide range of projects from articles, product reviews, web content, etc.
- Worked closely with stakeholders to gather input for refining messaging strategies that effectively communicated key benefits of products or services offered by clients.
- Boosted reader engagement with carefully crafted headlines and compelling introductions.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Expanded readership base by contributing guest articles to external publications within the industry niche.
Kitchen Assistant
The Bellevue Manila
10.2015 - 01.2016
- Assisting with plating up meals
- Responsible for cleaning cold stores
- Tasked with cleaning and maintenance of cooking stations
- Ensuring that food stock is rotated regularly to be used while fresh
- Assisting in the preparation of meals and sandwiches
- Preparing vegetables and day-to-day mise-en-place.
Education
Bachelor of Business in Hospitality Management (Undergraduate) -
Southville International Schools affiliated with Foreign Universities - SISFU
01.2013 - 04.2016
High School Graduate - undefined
Southville International School and Colleges
01.2009 - 04.2013
Primary School Graduate - undefined
STI Academy
01.2003 - 04.2009
Skills
Customer Service Skills
References
- John Mark Catriz, Philippine Electricity Market Corp. - Finance Analyst, (0917) 837 7529, jmcatriz@yahoo.com
- Lark Arielle Lo, Luxasia - Junior Data Analyst, (0977) 853 0781, LarkArielleLo@gmail.com
Training
- Latte Art Throw down, Cassalu Coffee & Kitchen, Las Piñas City, 2019
- Sales and Marketing Seminar, Cocoon Boutique Hotel, Quezon City, 2014
- Self Mastery Workshop (Leadership Camp), Camp Benjamin, Alfonso Cavite, 2013
- The Academy (Team Leader focused self-paced learning), Taskus 2022
Timeline
Teammate (Non Voice - CSR)
TaskUS
03.2021 - Current
Line Cook
The Cravings Group
05.2019 - 01.2020
Pastry Commis (On-call Employee)
The Conrad Hotel Manila
03.2019 - 03.2019
Line Cook
Cassalu Coffee & Kitchen
09.2018 - 04.2019
Content Writer
https://www.wordmasters.io
06.2017 - 09.2018
Kitchen Assistant
The Bellevue Manila
10.2015 - 01.2016
Bachelor of Business in Hospitality Management (Undergraduate) -
Southville International Schools affiliated with Foreign Universities - SISFU
01.2013 - 04.2016
High School Graduate - undefined
Southville International School and Colleges
01.2009 - 04.2013
Primary School Graduate - undefined
STI Academy
01.2003 - 04.2009
Similar Profiles
Ankita Saini NigamAnkita Saini Nigam
Customer Service Teammate at TaskusCustomer Service Teammate at Taskus
Zulema De La Rosa De La RosaZulema De La Rosa De La Rosa
Customer Service Representative at TaskUsCustomer Service Representative at TaskUs
Salvador Andrade Jr.Salvador Andrade Jr.
Critical Safety Agent at TaskUsCritical Safety Agent at TaskUs