Christian Zairyl P. Semaña
San Pedro, Laguna
Summary
Highly motivated and experienced in Retail, administrative and Customer Service. A goal oriented and individual that is eager to learn techniques, procedures, etc. to ensure company goals are met. An individual Seeking opportunities to learn new skills and to utilize new and existing skills to contribute to the organizations success.
Overview
3
3
years of professional experience
Work History
Customer Advisor ( Sales & Services )
CONCENTRIX
07.2024 - 02.2025
- Resolving Customers account concerns be it, bill disputes, Missing discounts, Unexplained Charges, etc
- And Providing customers with necessary information relating to their accounts like payments and recent changes
- Does basic technical troubleshooting for customers experiencing service issues, phone related issues and software malfunctions
- Delivering product information regarding promotions, devices specifications and postpaid plan information to customers and ensuring quality business practices and persuading customers to buy new products or services
- Providing excellent customer service to ensure company goals are met and making sure that customers concerns regarding account and technical are fully resolved
Officer-in-Charge
EL FASHION & DESIGN CORPORATION
10.2023 - 06.2024
- Design and implement daily and weekly plans and strategies to promote the attainment of goals
- Ensure that the company has the adequate and suitable resources to complete its activities (e.g
- People, material, stocks etc.)
- Supervise the work of employees and provide feedback
- Handled Retail Related documentation such as Daily Sales Report, Cash and Card Report, BIR report, etc
- And assesses overall company performance against objectives
Travel Agent
JUST GO TRAVEL AND TOURS
08.2022 - 12.2022
- Offering Travel Services via Air, Land and Sea
- Established relations with customers/clients
- Created Quotations of specific requests from clients
- Handled client complaints related to services being offered by the company
Intern/On-the-job Training
SAN PEDRO TOURISM OFFICE
06.2022 - 08.2022
- Established connections with the Tourism Enterprises
- Filed and Encoded Tourism Office Files
- Handled the documents/filing of the GAWAD San Pedro Academic Excellence Award
Education
Bachelor's Degree - Tourism Management
San Pedro College of Business Administration
San Pedro, Laguna08.2023
Senior High School -
University of Perpetual Help System
Biñan City01.2019
High School -
Monterey School of Learning Inc.
Cebu City01.2017
Skills
- Communication
- Leadership & Team Management
- Customer Service & Customer Support
- Inventory Management
- Attention to Detail & Organizational Skills
- Goal Oriented
- Flexible
- Documentation & Record Keeping
- Ability to work independently
- Adaptable to any work environment
- Eagerness to gain knowledge
Personal Information
- Age: 24
- Date of Birth: 08/04/00
- Nationality: Filipino
- Marital Status: Single
Timeline
Customer Advisor ( Sales & Services )
CONCENTRIX
07.2024 - 02.2025
Officer-in-Charge
EL FASHION & DESIGN CORPORATION
10.2023 - 06.2024
Travel Agent
JUST GO TRAVEL AND TOURS
08.2022 - 12.2022
Intern/On-the-job Training
SAN PEDRO TOURISM OFFICE
06.2022 - 08.2022
Senior High School -
University of Perpetual Help System
High School -
Monterey School of Learning Inc.
Bachelor's Degree - Tourism Management
San Pedro College of Business Administration
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