Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
GeneralManager
CHRISTIAN SIEGFRED OLIVEROS

CHRISTIAN SIEGFRED OLIVEROS

Naga City

Summary

Seasoned service industry professional with over 13 years of experience delivering exceptional customer experiences. Demonstrating a strong customer-centric approach since 2011, honed effective leadership and team management skills. Proven track record in enhancing service standards and driving customer satisfaction, fostering collaborative team environments. Committed to contributing to organizational success through operational excellence and dedication to service quality, bringing a deep understanding of operational excellence and team leadership to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizing collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities as a professional managerial candidate.

Overview

7
7
years of professional experience

Work History

General Manager

Treewood Residences
01.2023 - 03.2025
  • Spearheaded marketing and sales initiatives, including the development of annual marketing plans, promotional campaigns, and market demand forecasting to align with business goals.
  • Managed online travel agency (OTA) listings on platforms such as Booking.com, Agoda, Expedia, and Airbnb. Oversaw room category creation, photo uploads, room descriptions, rate mapping using STAAH Channel Manager, and competitive rate structuring to maximize visibility and bookings.
  • Developed attractive pricing strategies and promotional discounts to increase booking conversion and revenue.
  • Planned and executed Facebook advertising campaigns, including A/B testing, audience targeting, retargeting strategies, and performance analysis for better ad delivery.
  • Took initiative in graphic design for marketing collateral using Canva and other tools due to limited design resources, effectively managing the full scope of the marketing department’s functions.
  • Handled direct sales and customer negotiations, focusing on corporate partnerships—particularly Korean ESL schools—as the primary clientele. Successfully upsold room options based on client requirements and secured repeat business.
  • Actively participated in the pre-operational phase of the property, assisting top management in monitoring construction progress including plumbing, masonry, electrical systems, air conditioning, cabinetry, and furnishings.
  • Facilitated coordination for inspections and permits including Fire Safety and DOT Accreditation.
  • Supervised recruitment, training, and performance of staff to ensure alignment with operational standards and guest satisfaction goals.
  • Developed and enforced Standard Operating Procedures (SOPs) across departments for streamlined operations.
  • Conducted regular coordination meetings with department heads to ensure smooth interdepartmental workflow.
  • Managed daily operations and responded to emergency situations, including fire incidents, power outages, guest complaints, and security concerns involving law enforcement.

Operations Manager

Alicia Apartelle
09.2021 - 12.2022
  • Oversee and manage front office operations to ensure smooth and efficient guest experiences.
  • Provide leadership and guidance to the hotel’s overall operations, including coordinating with various departments to ensure excellent service delivery.
  • Handle guest concerns, complaints, and inquiries, striving to resolve issues promptly and to the satisfaction of guests.
  • Support sales and marketing efforts by actively promoting the hotel’s services and amenities, collaborating with the sales team, and participating in marketing initiatives.

Operations Supervisor

Cebu Ocean Park
07.2019 - 09.2021
  • Directed daily park operations to maintain smooth, efficient, and guest-focused functionality.
  • Assigned staff and resources across various areas and activities to support effective day-to-day operations.
  • Created and applied standard operating procedures (SOPs) to ensure safety, consistency, and operational excellence.
  • Facilitated engaging educational presentations for group tours, offering informative content that enriched the visitor experience.
  • Conducted routine inspections and compiled reports on park property and assets, ensuring proper maintenance and timely interventions.

Operations Supervisor

Cebu Safari & Adventure Park
11.2017 - 06.2019
  • Supervise and coordinate daily park operations to ensure seamless and efficient workflow.
  • Strategically deploy personnel and allocate resources across key areas to support optimal operational performance.
  • Design and enforce standard operating procedures (SOPs) to uphold safety, consistency, and service quality across all park activities.
  • Lead educational presentations for group tours, delivering engaging and informative content to enrich the overall guest experience.
  • Inspect and assess park facilities and equipment regularly, documenting conditions and initiating necessary maintenance or repairs to ensure asset longevity.

Education

Bachelor of Science - Hospitality Management

Cebu Technological University
Barili, Province Of Cebu, Philippines
04-2011

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Staff management
  • Team leadership
  • Customer relations

References

Rhenalyn, Castillon, Chief Accountant, +63 961 054 6479, Treewoods Residences, Sitio San Miguel, Apas, Cebu City, 6000

Additional Information

Affiliations / Social Organizations

Member - The Fraternal Order of Eagles Philippine Eagles - Since 2023

Member - Brotherhood of Christian Businessmen & Professionals - Since 2025

Timeline

General Manager

Treewood Residences
01.2023 - 03.2025

Operations Manager

Alicia Apartelle
09.2021 - 12.2022

Operations Supervisor

Cebu Ocean Park
07.2019 - 09.2021

Operations Supervisor

Cebu Safari & Adventure Park
11.2017 - 06.2019

Bachelor of Science - Hospitality Management

Cebu Technological University

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CHRISTIAN SIEGFRED OLIVEROS