Christian Renn Gajes
Pasuquin
Summary
To perform at my best in the field that I have chosen seeking continues improvement and matching capacity towards betterment. Pursuing opportunity which will allow me to grow professionally, while effectively utilizing versatile skill set to promote your corporate mission and exceed team goals
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance. Inc
08.2023 - 01.2025
- Handled guest inquiries, managed room reservations, and coordinated with other departments to meet guest needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Avion BPO Corporation
04.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Government Internship Program
Local Government Unit
05.2021 - 12.2021
- Maintained records and files for easy access and reference, facilitating information sharing.
- Collaborated with departments to streamline processes and improve workflow.
Stockman
Oxygen Ilocos Botique
10.2020 - 02.2021
- Collaborated with sales team to ensure timely delivery of orders, resulting in higher customer satisfaction rates.
- Changed sales floor signs to show current pricing and support product promotions.
On-the-Job Training
Provincial Tourism Office
01.2019 - 03.2019
- Completed on-the-job training to learn correct methods for identifying defects.
- Mentored junior staff members with on-the-job training, fostering professional growth and improving overall team performance.
On the Job Training
Cape Bojeador, Lighthouse
05.2017 - 07.2017
- Engaged diverse groups by providing informative and entertaining tours.
- Explored cultural significance to enrich overall tour experience for guests.
Education
Bachelor Of Science - Tourism Management
01.2019
Skills
- Interpersonal and communication skill
- Ability to operate under pressure
- Eagerness and strong resolve to learn and develop new abilities
- Learning deftness and demonstrated flexibility in a quick paced condition
- Basic computer knowledge
Personal Information
- Age: 25
- Date of Birth: 02/10/99
- Nationality: Filipino
- Marital Status: Single
- Religion: Born Again Christian
Awards
- Diploma in Tour and Travel Management
- Associate in Tourism Promotions and Tour Guiding Services
- Sabre Certificate of Accomplishment
- TESDA National Certificate II in Front Office Services
- Flight Attendant Training Program
Training
Flight Attendant Training Program, PTC Milcom Aviation Training Center Inc - March 25, 2019-April 12, 2019
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Timeline
Customer Service Representative - Teleperformance. Inc
08.2023 - 01.2025
Customer Service Representative - Avion BPO Corporation
04.2022 - 05.2023
Government Internship Program - Local Government Unit
05.2021 - 12.2021
Stockman - Oxygen Ilocos Botique
10.2020 - 02.2021
On-the-Job Training - Provincial Tourism Office
01.2019 - 03.2019
On the Job Training - Cape Bojeador, Lighthouse
05.2017 - 07.2017
Gabaldon Elementary School - ,
Ilocos Norte Agricultural College - ,
Mariano Marcos State University - Bachelor Of Science, Tourism Management
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