Christian Paul Madara
messaging agent
Marikina,Marikina
Summary
Dynamic Messaging Expert at Alorica with a proven track record in enhancing customer engagement through innovative strategies. Skilled in crisis management and community engagement, I effectively resolved complex issues, boosting customer satisfaction. Adept at creating impactful training materials, I fostered alignment across teams to elevate brand voice and messaging standards.
Overview
6
6
years of professional experience
Work History
Messaging Expert
Alorica
05.2023 - 05.2026
- Developed and implemented effective messaging strategies to enhance customer engagement.
- Analyzed customer feedback to refine communication approaches and improve service delivery.
- Collaborated with cross-functional teams to ensure alignment on messaging objectives and brand voice.
- Created training materials for team members to standardize messaging practices across departments.
- Resolved complex technical problems with innovative solutions, improving overall system functionality.
- Enhanced customer satisfaction by resolving messaging-related issues promptly and effectively.
Food Delivery Driver
GRAB
01.2020 - 01.2022
- Delivered food orders promptly, ensuring customer satisfaction and adherence to quality standards.
- Navigated routes efficiently, utilizing GPS systems to optimize delivery times.
- Communicated effectively with customers regarding order status and any changes.
Education
No Degree - Medical Laboratory Science
Our Lady of Fatima University
Antipolo City, Province Of Rizal, Philippines03-2027
Skills
- Community engagement
- Crisis management
- Internal communications
- Event promotion
Timeline
Messaging Expert
Alorica
05.2023 - 05.2026
Food Delivery Driver
GRAB
01.2020 - 01.2022
No Degree - Medical Laboratory Science
Our Lady of Fatima University