Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Paul Logon

Marikina City,Philippines

Summary

Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

IntouchCX
01.2023 - Current
  • Assisted customers with product-related questions, feedback and complaints.
  • Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.

Technical Support Representative

Sitel / Foundever
07.2015 - 12.2022
  • Utilised diagnostic tools and software to swiftly identify the root cause of technical issues, expediting problem resolution.
  • Diagnosed system and software malfunctions, guiding users through step-by-step solutions.
  • Negotiated with customers to resolve disputes and maintain positive relationships.

Education

Bachelor of Science - Bachelor of Elementary Education

Eastern Samar State University
Can-avid, Eastern Samar
01-2015

Skills

  • Conflict resolution
  • Technical troubleshooting
  • Process improvement
  • Active listening
  • Product knowledge
  • Quality assurance

Timeline

Customer Service Representative

IntouchCX
01.2023 - Current

Technical Support Representative

Sitel / Foundever
07.2015 - 12.2022

Bachelor of Science - Bachelor of Elementary Education

Eastern Samar State University
Christian Paul Logon