Christian Mayer Carreon
Customer Service Representative
Cebu City
Summary
Versatile professional with a strong background in subject matter expertise, technical support, and sales. Consistently demonstrates a commitment to excellence and customer satisfaction. Effectively addresses complex technical challenges, provides accurate and timely support, and builds strong relationships with clients. Key strengths include exceeding expectations in subject matter expertise, technical support, and sales. Proven track record of success and a passion for delivering exceptional results. Confident in ability to make a positive impact in any professional setting.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Representative
AIRBNB
06.2024 - Current
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics by consistently providing high-quality support to clients.
Digital Marketing Specialist and Graphics Designer
OMGE GLOBAL LANGUAGE ACADEMY
11.2019 - 3 2020
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
Senior Frontline Customer Service Representative and Agent Support
XTENDOPS CEBU
08.2022 - 07.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Sales Chat Customer Representative
OFFICE PARTNERS 360
02.2022 - 08.2022
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
- Boosted sales revenue by skillfully promoting diverse service options.
Technical Support Representative
CONCENTRIX CEBU
01.2021 - 01.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
STI COLLEGE CEBU
01.2018 - 01.2020
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APAS INTEGRATED SENIOR HIGHSCHOOL
01.2013 - 01.2014
Skills
Computer Proficiency
Work Under Pressure
Multitasking
Quick Learner
Problem-solving abilities
Online Chat Support
Attention to Detail
References
- Maureen Shin Tan Lee, CEO, Three Monkeys T&T, 09176520266
- Neil Taburada, Digital Marketing Strategist, OMGE Global Language Academy, 09667425964
- Mark Anthony Estrellon, Data Analyst, 24/7 Cebu, 09812225678
Timeline
Customer Support Representative
AIRBNB
06.2024 - Current
Senior Frontline Customer Service Representative and Agent Support
XTENDOPS CEBU
08.2022 - 07.2024
Sales Chat Customer Representative
OFFICE PARTNERS 360
02.2022 - 08.2022
Technical Support Representative
CONCENTRIX CEBU
01.2021 - 01.2022
Digital Marketing Specialist and Graphics Designer
OMGE GLOBAL LANGUAGE ACADEMY
11.2019 - 3 2020
STI COLLEGE CEBU
01.2018 - 01.2020
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APAS INTEGRATED SENIOR HIGHSCHOOL
01.2013 - 01.2014
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