Christian Mark Sanzell
Team Manager
Quezon City
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Multi-tasking Team Leader that creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top level leadership. Excellent trainer and mentor.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
L1 CSR
GovAssist LLC
San Juan
03.2023 - 06.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
B2B Team Manager
Afni Philippines Inc.
Quezon City
03.2021 - 03.2023
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training, and development.
- Developed performance measurement strategies, identifying areas for improvement.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Facilitated meetings to communicate team performance goals and results.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Cyber Security Specialist
Sitel Philippines
Pasig
07.2020 - 03.2021
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
- Performed risk analyses to identify appropriate security countermeasures.
- Monitored computer virus reports to determine when to update virus protection systems.
- Provided consultation and technical services on all aspects of information security.
Billing Representative
Sitel Philippines
Pasig
07.2019 - 07.2020
- Reviewed and solved account and billing discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assessed accounts for payment status and reached out to customers.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
Education
Bachelor of Science - Civil Engineering
06.2012 - 03.2017
Skills
Performance improvement
undefinedTimeline
L1 CSR - GovAssist LLC
03.2023 - 06.2023
B2B Team Manager - Afni Philippines Inc.
03.2021 - 03.2023
Cyber Security Specialist - Sitel Philippines
07.2020 - 03.2021
Billing Representative - Sitel Philippines
07.2019 - 07.2020
Western Institute of Technology - Bachelor of Science, Civil Engineering
06.2012 - 03.2017
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