CHRISTIAN LOWE DY

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Monitor and track shipments, orders, or product movements in the system.
• Update status reports and maintain accurate records of all tracked items.
• Communicate with logistics partners, suppliers, or customers regarding shipment status.
• Investigate and resolve discrepancies, delays, or issues in the tracking process.
• Collaborate with other departments to ensure smooth operations and timely delivery.
• Ensuring on time pick up and delivery.
• Providing updates to the customer regarding deliveries in a timely manner by responding to emails and inquiries and reporting delays and OS&D

• Worked closely with the sales team to prioritize tasks shipment movements from dispatched status to delivered.
• Maintained accurate tracking and tracing information in the system for smooth and timely manner arrival of products to our customers. Establishing strong communications with our partner carriers for customer satisfaction.
• Increased sales revenue by establishing strong relationships with the carrier for accurate and on time deliveries.
• Streamlined tracking and tracing strategies and processes for effective and accurate results to improve efficiency and customer satisfaction as well as generating good revenue for the business.

• Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
• Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
• Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
• Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.

• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.

• Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
• Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
• Streamlined booking processes for increased efficiency and reduced turnaround time.
• Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.

Answer calls and assist card members with the credit card inquiries.

Assisting card members with payments, fees and balance inquiries.

Maintained up to date knowledge on how the website works and what's the advantage of using it to conserve time and to get better service experience.

Help card members signing up and creating an online account and help them resolve issues they encounters all throughout the process.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.