Christian Kenneth Alger
Virtual Assistant
Summary
I've been a Customer Success Representative since 2018, and have been a fulltime home-based Virtual Assistant since 2021. I'm amenable to work to any given schedule. I'm am self sufficient but also thrives when working with a team. I value peace and cooperation above anything.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Virtual Assistant
Bright'R Web Technologies
06.2021 - Current
- Managed service tickets for various user concerns from our repertoire of software products.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed social media accounts for our various software products.
- Coordinated Skype calls and meetings with the main and development teams.
- Developed complex reports in Excel for various concerns such as reasons for refund requests, user suggestions, user engagement data, etc.
- Completed business correspondence, transcription, and data entry.
- Uploaded files for team use on Google Suite and SharePoint.
- Set up virtual Skype meetings, invited guests and disseminated agendas.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
Customer Service Representative
TaskUs
Batangas city
08.2020 - 02.2021
- Tier 1 specialist for guest concerns (booking cancellation, booking amendment, billing concerns, app support, etc.)
- Tier 1 specialist for hotel partner concerns (extranet access support, inventory adjustment, hotel profile adjustment, etc.)
- Coordination of information w/ all the parties involved in a hotel booking (Guests, hotel partners, and our client)
Customer Service Representative
Hinduja Global Solutions
Muntinlupa
09.2019 - 03.2020
- Worked with medical providers to verify and create insurance authorization for US patients.
- Collected HIPAA sensitive medical information from medical providers.
Customer Service Representative
Hinduja Global Solutions
Muntinlupa
05.2018 - 09.2019
- Collected HIPAA sensitive medical information from medical providers.
- Created email correspondence for medical authorization to patient's specific health insurances.
- Verified patient information, collect payment information, and schedule delivery to patients/end users.
Quality Analyst Intern
Hinduja Global Solutions
Muntinlupa
01.2019 - 06.2019
- Assessing site-wide Quality scores.
- Scheduling Teammate coaching sessions.
- Dissemination of new updates and team scores via email and/or team meetings or huddles.
- Was also considered as a Subject Matter Expert and floor support for upcoming and new waves, of which was expected from a QA position.
- Doubled as a CSR in a half-and-half time schedule
Technical Support Representative
Infosys BPM Limited
Muntinlupa City
11.2017 - 01.2018
- Tier 1 Computer/Device remote troubleshooting (Password reset, updating store price database, WiFi connectivity concern, fax and printer connection troubleshooting, store scanner troubleshooting, etc.)
Education
Bachelor of Science in Information Technology -
Don Bosco College – Canlubang
Canlubang, Calamba city 06.2013 - 2017.08
Skills
Transcription and dictation
Contact Numbers
- +639478877205
Personal Information
- Date of Birth: 10/14/90
- Gender: Male
- Marital Status: Married
Additional Information
I am currently employed and would want a job opportunity that can accommodate my current engagement. My current job has a Flexi-schedule (more on output-based work; non-schedule binding), so it won't be a hindrance to any schedule I am to be offered with. I am also planning to acquire a Personal Computer in the near future, so as to physically separate my clients for a more secure environment information-wise.
References
Will be provided upon request.
Timeline
Virtual Assistant
Bright'R Web Technologies
06.2021 - Current
Customer Service Representative
TaskUs
08.2020 - 02.2021
Customer Service Representative
Hinduja Global Solutions
09.2019 - 03.2020
Quality Analyst Intern
Hinduja Global Solutions
01.2019 - 06.2019
Customer Service Representative
Hinduja Global Solutions
05.2018 - 09.2019
Technical Support Representative
Infosys BPM Limited
11.2017 - 01.2018
Bachelor of Science in Information Technology -
Don Bosco College – Canlubang
06.2013 - 2017.08