Christian Jose Tolentino
Pampanga
Summary
Dynamic technician with a proven track record at Upgrade.com, excelling in troubleshooting and maintenance. Leveraged strong attention to detail and customer service skills to enhance equipment lifespan and boost customer satisfaction. Successfully implemented innovative solutions, improving system efficiency and driving sales through technical expertise in pre-sales consultations.
Overview
2027
2027
years of professional experience
Work History
Technician
Upgrade.com
Angeles Pampanga
2022 - Current
- Operated diagnostic tools to troubleshoot and resolve technical issues effectively.
- Conducted routine maintenance on equipment to ensure optimal performance and reliability.
- Collaborated with team members to streamline workflows and improve efficiency in service delivery.
- Documented repair processes and outcomes to maintain accurate service records for future reference.
- Employed problem-solving skills to address customer inquiries and provide timely solutions.
- Assisted in training new technicians on equipment operation and safety protocols.
- Implemented best practices for inventory management, ensuring availability of necessary parts.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
Sales
PC Directors
Angeles Pampanga
2018 - 2022
- Developed unique sales approach and identified client needs to expand sales.
- Increased consumer sales by implementing effective sales strategies and building rapport with clients.
- Boosted sales revenue by implementing innovative marketing strategies and refining sales techniques.
- Increased equipment sales by developing and implementing strategic sales plans tailored to customer needs.
- Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Assisted sales team in closing deals by providing technical expertise during pre-sales consultations.
- Increased credit card sales by developing and implementing effective sales strategies.
- Boosted sales figures by training staff on effective sales techniques and product knowledge.
- Put together pallets for restocking and sales teams to replenish sales floor.
- Boosted sales performance by implementing effective inside sales strategies and techniques.
Education
Bachelor of Science - Business
Guagua Community College
Guagua,Pampanga09.2025
Skills
Attention to detail
Customer service
Works Well Under Pressure
Multitasking and organization
Troubleshooting
Maintenance and repairs
Installation and repair
Documentation and reporting
Work Planning and Prioritization
Customer interaction
Timeline
Technician
Upgrade.com
2022 - Current
Sales
PC Directors
2018 - 2022
Bachelor of Science - Business
Guagua Community College