CHRISTIAN JOE DELA CHINA CRUZ
San Jose Del Monte City
Summary
Seeking a challenging position in the field of Short-Term Rentals (STR) or Real Estate that leverages my skills in property management, market analysis, and client relations. Dedicated to achieving business objectives and delivering exceptional customer service while contributing to the growth and success of the organization.
Overview
3
3
years of professional experience
Work History
Guest Experience Specialist
Techvestor
04.2024 - 03.2025
- Respond to guest inquiries, manage check-in instructions, and ensure smooth communication throughout the stay.
- Handle guest issues, including maintenance and cleanliness complaints, with urgency and professionalism.
- Coordinate with cleaning teams to maintain high cleanliness standards and timely turnovers.
- Schedule and track maintenance tasks (e.g., plumbing, AC, appliances) and follow up on repairs.
- Maintain records of guest feedback and recurring property issues.
- Ensure properties are guest-ready, safe, and in excellent condition at all times.
- Communicate with vendors, cleaners, and contractors for fast issue resolution.
- Request and manage guest reviews and address any post-stay concerns.
Revenue & Optimization Specialist
Bnbmadesimple (STR)
06.2023 - 01.2024
- Implemented dynamic pricing strategies, resulting in 15% increase in revenue within first quarter
- Conducted market research to identify emerging trends, contributing to development of targeted marketing campaigns
- Collaborated with property management teams to implement operational improvements, reducing costs and improving guest satisfaction
- Maintained 95% positive feedback rate through prompt and personalized communication with guests
- Implemented guest feedback system that led to 20% increase in positive reviews within three months
- Listing creation in Vrbo, Airbnb & Booking.com
- Answer phone calls from guest, Contractor, Technicians and possible leads
- Schedule cleaning via Turno
- Answer guests query or concern via Hospitable.
Senior Analyst
HCL Corp
11.2022 - 06.2023
- Perform first-level diagnosis and troubleshooting support to end users, regarding their POS Systems.
- Provide Support to End Users with their POS
Devices. - Provide support in accordance with established processes and document incidents and remedies.
- Working under minimal supervision, receiving calls and inquiries
- Use ServiceNow Classic application for ticketing and documentation
- Managed over 50-60 tickets per day
- Investigated system issues and implemented resolutions to reduce downtime
Service Desk Analyst
Allegis Global Solutions (Teksystems)
04.2022 - 11.2022
- Perform first-level diagnosis and troubleshooting support to end users, customers and applicants
- Password Reset
- Active Directory Account Activation
- Provide Support to End Users Employee
- Provide support in accordance with established processes and document incidents and remedies
- Working under minimal supervision, receiving calls and inquiries
- Provide Support to End Users Employee
- Use ServiceNow Classic application for ticketing and documentation.
Education
Bachelor of Science in Information Technology -
New Era University
Skills
- Customer service
- Issue resolution
- Google Sheets Proficiency
- Short-Term Rentals (STR) Expertise
- Verbal English Communication
- Written English Proficiency
- Analytical Abilities
- Exceptional communication
- Guest relations
- Complaint handling
Software
Slack
Languages
English
Filipino
Timeline
Guest Experience Specialist
Techvestor
04.2024 - 03.2025
Revenue & Optimization Specialist
Bnbmadesimple (STR)
06.2023 - 01.2024
Senior Analyst
HCL Corp
11.2022 - 06.2023
Service Desk Analyst
Allegis Global Solutions (Teksystems)
04.2022 - 11.2022
Bachelor of Science in Information Technology -
New Era University
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