Christian Harris Herrera
Marikina City, Metro Manila
Summary
Dynamic professional with a proven track record at MAAGAP INSURANCE INC., excelling in team leadership and customer service. Spearheaded training initiatives that enhanced operational efficiency and improved client satisfaction. Skilled in compliance and decision-making, I effectively analyzed feedback to drive service improvements.
Overview
20
20
years of professional experience
Work History
Assistant Manager - Bonds & Surety
MAAGAP INSURANCE INC.
04.2007 - Current
- Led team training initiatives to enhance operational efficiency and service delivery.
- Coordinated workflow processes to streamline claims processing and improve client satisfaction.
- Implemented compliance measures ensuring adherence to regulatory standards in insurance practices.
- Analyzed customer feedback to identify areas for service improvement and implemented solutions.
General Office Clerk
Prudential Guarantee and Assurance, Inc.
06.2005 - 06.2007
Ø Policy sorting and releasing
Ø Policy Advance printing
Ø Filing
Ø In-charge of authentication of COC registration, Plate number, COC number
Inception date, amount, and cancellation of COC
Ø Handle other related customer queries
Education
Bachelor of Science - Computer Science Major in Proraming
STI Marikina
Marikina City, Metro Manila, Philippines12-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager - Bonds & Surety
MAAGAP INSURANCE INC.
04.2007 - Current
General Office Clerk
Prudential Guarantee and Assurance, Inc.
06.2005 - 06.2007
Bachelor of Science - Computer Science Major in Proraming
STI Marikina