CHRISTIAN BENEDICT CANDA
Marikina City
Summary
Dynamic professional with a proven track record in revenue management, reservations, and guest experience, dedicated to driving business growth through strategic leadership and operational efficiency. Expertise in team management and innovative problem-solving fosters a collaborative environment that enhances performance and achieves organizational goals. Committed to leveraging data-driven insights to optimize distribution strategies and loyalty programs, ensuring exceptional guest satisfaction and retention. Passion for implementing best practices that elevate overall service quality and contribute to long-term success.
Overview
19
19
years of professional experience
Work History
Group Director of Revenue & Ecommerce
AyalaLand Hotels & Resorts Corporation
07.2023 - Current
- Managing 12 Seda Hotels and 4 Resorts under TKDC. Total of 3,000+ Rooms
- In charge of the revenue management and distribution strategy, reservations operations, channels, ecommerce, and guest loyalty
- Developed the Seda Loyalty Program in 2016 which to date has over 100,000 members and contributes to over 20% of revenue
- New assignment: Enhancing Guest Experience, Online Reputation & Digitalization
- Ongoing Projects: Revenue Management System, Revenue Dashboards, Website Booking Channel
Group Revenue Manager
AyalaLand Hotels & Resorts Corporation
01.2016 - 01.2023
Group Revenue Manager
AyalaLand Hotels & Resorts Corporation
01.2012 - 01.2015
Manager – Yield Management
Star Cruises ROHQ
01.2010 - 01.2012
- In charge of increasing revenue thru management of cabins and pricing for 4 Cruise Ships
- Oversees the daily operations of Inventory Management and Pricing and balancing revenues from Gaming and Leisure
Revenue & Reservations Manager
Shangri-la Hotels (Edsa Shangri-la Manila and Traders Hotel Manila)
01.2007 - 01.2010
- Develop revenue maximization initiatives in rooms and banqueting and create the Revenue Management process in the hotel.
- Achievements: Highest Scorer in the Shangri-la Revenue Manager Exam. Member of the Traders Hotel Manila S&M team nominated as hotel of the year.
Education
Certificate - Hospitality Administrator (CHA) & Guest Service Professional
American Hotel & Lodging Educational Institute (AHLEI)
Certificate Program - Hotel Revenue Management
Cornell University Online Learning
Business Analytics Program - Strategy Management for Business Leaders
Asian Institute of Management
01.2024
Bachelor of Science - Hotel and Restaurant Administration
University of the Philippines
01.2003
Skills
- Strategic revenue optimization
- Strong analytical thinking
- Customer loyalty management
- Online Distribution and Direct Reservations
- Effective channel strategies for hotel pre-launch
- Advanced Excel proficiency
- Innovation project leadership
- Strategic planning
Training
- Data Literacy – 2024 | Asian Institute of Management
- Panelist – Revenue, Hotel Philippines Conference | 2024 | Manila
- HSMAI Revenue Optimization Conference | 2024 | Singapore
- Speaker -Hotels and Resorts Revenue Management and Innovation Summit | 2024 | Shangri-la The Fort, Manila, Philippines
- Speaker – 6th Hospitality Summit | 2024 | City of Dreams, Philippines
- Panelist – 6th Hospitality Philippines Conference | 2023
- Panelist - HSMA Revenue Training | 2023
- CLICK – Booking.com | 2023 Amsterdam, Netherlands
- Direct Booking Summit | 2019 The Fullerton Hotel, Singapore
- HSMAI Revenue Conference | 2018 | Marina Bay Sands, Singapore
- Panelist in the IDEAS Revenue Conference | 2017, Dusit Thani Hotel, Makat
- Travel Distribution Summit Asia | 2014 Raffles Convention Centre, Singapore
Timeline
Group Director of Revenue & Ecommerce
AyalaLand Hotels & Resorts Corporation
07.2023 - Current
Group Revenue Manager
AyalaLand Hotels & Resorts Corporation
01.2016 - 01.2023
Group Revenue Manager
AyalaLand Hotels & Resorts Corporation
01.2012 - 01.2015
Manager – Yield Management
Star Cruises ROHQ
01.2010 - 01.2012
Revenue & Reservations Manager
Shangri-la Hotels (Edsa Shangri-la Manila and Traders Hotel Manila)
01.2007 - 01.2010
Certificate Program - Hotel Revenue Management
Cornell University Online Learning
Business Analytics Program - Strategy Management for Business Leaders
Asian Institute of Management
Bachelor of Science - Hotel and Restaurant Administration
University of the Philippines
Certificate - Hospitality Administrator (CHA) & Guest Service Professional
American Hotel & Lodging Educational Institute (AHLEI)
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