Christian Angelo Laborte
US Registered Nurse
Tubigon, Bohol,BOH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Senior Video Editor
Digital Plus LLC
04.2022 - 09.2023
- Reviewed raw footage thoroughly for selection of best takes, streamlining edits significantly.
- Designed custom transitions, titles and lower thirds as per client''s requirements adding depth and detail.
- Mentored junior editors, fostering a collaborative work environment and facilitating skill development.
Subject Matter Expert, Mentor, Supervisor
Google (Sykes)
04.2019 - 04.2022
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Medical Specialist
Integra LifeSciences (Wipro)
05.2017 - 12.2018
- Collaborated with cross-functional teams to develop customized solutions for unique equipment challenges.
- Performed root cause analyses of recurring issues, instituting corrective actions that resulted in decreased downtime occurrences.
Health Advisor
United Healthcare (Optum)
09.2015 - 02.2017
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
- Provided compassionate support to patients facing difficult diagnoses or treatment options, alleviating concerns and improving mental wellbeing.
Tier 2 Technical Support Representative
Xbox (Stream)
08.2012 - 05.2014
- Enhanced customer satisfaction by efficiently resolving complex technical issues.
- Reduced call handling time by developing a comprehensive database of common troubleshooting steps.
- Expedited issue resolution for clients through effective troubleshooting and problem-solving skills.
Presales Agent, Customer Service
Microsoft (Convergys)
01.2011 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Nursing
University of Bohol
Tagbilaran, Bohol, Philippines 04.2001 -
High School Diploma -
Holy Family of Nazareth
Tubigon, Bohol 04.2001 -
Skills
Creative concept development
Deadline Management
Collaborative Teamwork
Quality Control Standards
Client Communication
Strategic Thinking
Training and mentoring
Customer Focus
Strong analytical skills
Accomplishments
- Supervised team of 30 staff members.
- Awarded as Best in Technical Writing.
- Awarded as the Best Technical Support Specialist globally (Xbox Support).
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Registered Nurse
Timeline
US Registered Nurse
03-2024
Senior Video Editor
Digital Plus LLC
04.2022 - 09.2023
Subject Matter Expert, Mentor, Supervisor
Google (Sykes)
04.2019 - 04.2022
Medical Specialist
Integra LifeSciences (Wipro)
05.2017 - 12.2018
Health Advisor
United Healthcare (Optum)
09.2015 - 02.2017
Tier 2 Technical Support Representative
Xbox (Stream)
08.2012 - 05.2014
Presales Agent, Customer Service
Microsoft (Convergys)
01.2011 - 01.2012
Registered Nurse
12-2010
Bachelor of Science - Nursing
University of Bohol
04.2001 -
High School Diploma -
Holy Family of Nazareth
04.2001 -