Christian Angelo CAPILI

• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Conferred with customers by telephone, chat or email to provide information.
• Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.

I worked as a Sales Representative for a SaaS company, selling software solutions to businesses across various industries. My main tasks included finding potential clients and understanding their unique needs. I recommended tailored products, like CRM systems, project management tools, and industry-specific platforms. These solutions helped clients improve efficiency and productivity. I also worked closely with internal teams to stay informed about product updates. This role sharpened my skills in consultative selling, client relationship-building, and flexible sales strategies.

Turned sales leads into new business opportunities, growing the customer base, and market reach. Consistently exceeded sales goals by targeting new accounts. Managed the sales funnel for faster results and better efficiency. Kept Salesforce CRM updated to support strong client relationships. Used strong communication and negotiation skills to close key deals.

Executed the complete sales cycle process, from prospecting through to contract negotiations and closing. Shared comprehensive brand and product knowledge to maximize sales. Liaised with potential customers to determine needs and provide recommendations. Secured new clients through targeted prospecting and networking.

Provided strong sales support and resolved customer issues to improve satisfaction and loyalty. Created sales plans and reports to track performance. Promoted special offers to boost sales, and reviewed accounts for new opportunities. Developed custom marketing campaigns to grow brand awareness, and built strong relationships through clear communication and people skills.

Oversaw customer account inquiries, accurately providing information to resolve service complaints, and guarantee customer satisfaction. Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.