CHRISTIAN TAMPOS
DIAPERA
Mandaue City, Province Of Cebu,CEB
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and loyalty. Skilled in problem-solving and active listening, adept at managing high-stress situations and improving service delivery through effective time management. Demonstrated ability to foster trust and build strong client relationships, significantly contributing to repeat business.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Service Representative
Concentrix
05.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Associate Customer Service Representative
Tech Mahindra
09.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced response times with effective time management and prioritization skills.
- Collaborated with team members to develop strategies for continuous improvement in service delivery.
- Built strong relationships with clients, fostering trust and loyalty through personalized assistance.
Education
Bachelor of Education - Science
Sibonga Community College
Sibonga, Province Of Cebu, Philippines 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
Concentrix
05.2024 - 01.2025
Associate Customer Service Representative
Tech Mahindra
09.2023 - 04.2024
Bachelor of Education - Science
Sibonga Community College
04.2001 -
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