Christian Serdoncillo
Data Analyst
Summary
Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Excellent reputation in resolving issues as well as troubleshooting in an agile environment.
Overview
6
6
years of professional experience
Work History
Policy Officer
QBE Insurance
10.2023 - 06.2024
- Process all emails related to product, process and policies and accomplish all reports as required by clients.
- Enter data into systems and make updates or corrections while adhering to the guidelines.
- Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
- Performs moderately complex clerical, administrative and general office duties.
- Properly assess completeness of documents received and provide solutions if incomplete.
WW Partner Payment Specialist
Lexmark
06.2021 - 09.2023
- Managed to complete one adhoc project.
- Ensured that all information of confidential nature is held in secured confidential method.
- Managed to response emails inquiry globally, payment adjustments and submissions of invoices.
- Raised and update tickets timely.
- Investigated unprocessed transactions and identify solutions and provided to Vendor Managers globally.
- Ensured service provided to high standard and make recommendations to improve and streamline processes and interactions.
- Paid partners on time for monthly payments globally.
- Assigned to export exceptions from D365 and fixed.
- Prepared report, i.e., aged accrual monthly.
- Created file preparation for monthly payments globally using D365 and Siebel.
- Investigated and resolved customer queries related to payments efficiently, in line with SLA's.
- Reviewed and resolved all failed debriefs, Partner/Vendor requests for payment for additional expenses.
- Worked on daily ongoing processes that help maintain integrity and reliability of products.
- Ensured Payments Accuracy and quality on daily basis.
Data Analyst - Monitoring Support / Global Support
Intrinsic Consultancy and Technology Solutions, Inc.
10.2018 - 05.2021
- Provided Level 2 platform support to teams within organization, and to external users when required.
- Monitored and acknowledged escalated issues/alerts from monitoring system in FPS Metrics and Zabbix Metrics.
- Troubleshoot, investigate and resolve/triage issues for all applications supported by Platform Operations team.
- Provided status updates on all issues and tickets reported to team.
- Managed operational maintenance and support of issues for Trax's FPS and TTSM platform.
- Maintained and update technical documents and procedures.
Education
Bachelor of Science - Information Technology
Asian College of Technology
Cebu City, Cebu 06.2014 - 2018.06
Skills
- Typing Speed and Accuracy
- Attention to Detail
- Proficiency in Software
- Data Cleaning
- Organizational Skills
- Basic Knowledge of Databases
- Time Management
- Confidentiality
- Statistical Analysis
- Data Visualization
- Critical Thinking
- Problem Solving
- Financial Reconciliation
- Data Analysis
Timeline
Policy Officer
QBE Insurance
10.2023 - 06.2024
WW Partner Payment Specialist
Lexmark
06.2021 - 09.2023
Data Analyst - Monitoring Support / Global Support
Intrinsic Consultancy and Technology Solutions, Inc.
10.2018 - 05.2021
Bachelor of Science - Information Technology
Asian College of Technology
06.2014 - 2018.06
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