Christian Rivas
Education
Noveleta, Province Of Cavite
Summary
Dynamic Social Media Specialist with proven success at Collabera in strategizing impactful campaigns and enhancing customer engagement. Skilled in social media management and active listening, I excel at driving brand awareness and customer satisfaction. Adept at leveraging social media platforms to connect with audiences and promote product launches effectively.
Overview
8
8
years of professional experience
Work History
Social Media Specialist
Collabera
Taguig
03.2023 - Current
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Customer Service Representative
Telus International
06.2021 - 01.2023
- Ecommerce account (JUUL Vapes)
- Take chats and emails for customer concerns, such as refunds, charge inquiries, and order tracking.
Customer Service Representative
Customer Contact Channels
04.2017 - 08.2019
- Take inbound calls
- Take car reservation calls in Australia and Tasmania
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Education
Romblon State University
03-2016
Skills
Social media marketing
Social media management
Social media platforms
Social media monitoring
Customer service
Product knowledge
Active listening
Timeline
Social Media Specialist
Collabera
03.2023 - Current
Customer Service Representative
Telus International
06.2021 - 01.2023
Customer Service Representative
Customer Contact Channels
04.2017 - 08.2019
Education
Romblon State University
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