Christian Rey Alejaga
Virtual Assistant
Roxas City
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
1
1
Language
Work History
Lead Generation Virtual Assistant
TopHire
05.2024 - Current
- Monitored emails, organized inbox, and prioritized messages
- Set up virtual g-meets, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via emails, and live chat platforms.
- Conferred with clients by chat or email to provide information.
- Generate leads or possible clients for the company to partner
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Healthcare Associate
Medicare
03.2021 - 01.2023
- Providing patient benefits to healthcare providers
- Providing patient benefit exclusions
- Updating status of healthcare provider appeals
- Prior authorization
- CPT Codes
- DME
- Updating status of healthcare provider claims
- Confirming receival of documents (medical records, claims etc)
- Providing support for alternative location for check-up
Customer Service Associate
Expedia Orbitz
10.2018 - 08.2019
- Booked flights for upcoming passengers
- Modified flights status per customer request
- Time update of cancelled flights
- Handled booking and cancellation request for hotels
- Handled booking and cancellation request for car rentals
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in customer service protocols, elevating overall team's performance.
Customer Service Associate
UPS
07.2017 - 03.2018
- Handled tracking UPS packages
- Provided timely updates and locations for the customer
- Handled package request
- Modified package drop and pickup locations
- Coordinated with other departments to resolve discrepancies or issues with incoming shipments, ensuring smooth operations throughout the facility.
- Exceeded daily performance goals consistently, ensuring high-quality service for customers.
Tech Support Associate
T-Mobile
05.2017 - 07.2017
- Expert Troubleshooting
- Handled site wide network signal problems
- Accurately identified problems and provided resolutions
- Providing support for area internet connections
- Customer Management
- Supported team with knowledgeable administrative assistance.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Education
Bachelor of Science - Computer Science
Filamer Christian University
Roxas City, Capiz 04.2001 -
Skills
Experience with Adobe software
Timeline
Lead Generation Virtual Assistant
TopHire
05.2024 - Current
Healthcare Associate
Medicare
03.2021 - 01.2023
Customer Service Associate
Expedia Orbitz
10.2018 - 08.2019
Customer Service Associate
UPS
07.2017 - 03.2018
Tech Support Associate
T-Mobile
05.2017 - 07.2017
Bachelor of Science - Computer Science
Filamer Christian University
04.2001 -
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