Christian Retuerto

Resolved member inquiries regarding billing and general services, ensuring timely and accurate solutions. Trained staff to manage complex steady-state scenarios effectively.

• Handled inbound calls from patients and providers regarding insurance claims, billing, and coverage inquiries.
• Verified healthcare insurance eligibility and collected premium payments, co-payments, and deductibles.
• Provided administrative support including claim status updates, plan enrollment assistance, and account troubleshooting.
• Maintained exceptional phone etiquette and customer-centric communication, ensuring HIPAA compliance at all times.

• Processed patient chart records to assess insurance coverage and eligibility for approvals.
• Executed outbound calls to schedule medical charts by contacting providers and securing patient records.
• Ensured strict compliance with HIPAA regulations and quality assurance standards throughout processes.

• Managed administrative tasks to ensure seamless office operations for data entry and document management.
• Conducted regular site inspections to verify compliance with standards and safety regulations.
• Executed quality control procedures, collaborating with engineers to uphold high project standards.

Construction Document Administrator

Admin Office Division - Payroll Department