CHRISTIAN RAZON
Cebu City
Summary
Dynamic Technical Support Engineer with a proven track record at CTC BPO INC., excelling in technical troubleshooting and customer relationship management. Adept at enhancing user satisfaction through effective problem-solving and strategic communication. Recognized for implementing solutions that improved operational efficiency and customer engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
CTC BPO INC.
04.2022 - 03.2026
- Provided remote desktop support, resolving customer issues across private and public networks efficiently.
- Diagnosed technical issues with software and hardware systems, enhancing overall system reliability.
- Assisted users in configuring network settings and applications for seamless operation.
- Escalated complex technical problems to senior engineers, facilitating timely and effective resolutions.
Head Shop Specialist
GLOBE TELECOM
Surigao City
06.2018 - 03.2022
- Analyzed market trends to inform product development and marketing initiatives, enhancing alignment with customer preferences.
- Developed communication strategies that increased customer engagement and satisfaction through targeted outreach.
- Implemented feedback mechanisms to gather customer insights, driving improvements in product offerings and service delivery.
- Participated in ongoing training and compliance activities to ensure regulatory adherence.
Education
Bachelor of Science - Information Management
Surigao State College of Technology
Surigao City, Surigao del NorteSecondary -
Ipil National High School
Surigao CityElementary -
East Visayan Academy
Talisay City, CebuSkills
- Adobe Photoshop and Audition
- Microsoft PowerPoint and Excel
- Word processing
- Verbal and written communication
- Leadership and management
- Decision making
- Negotiation techniques
- Strategic planning
- Problem solving
- Technical troubleshooting
- Customer relationship management
- Technical support
- Time management
- Customer support
- Mobile device management
References
- Honey Grace E. Tagaca, Retail Manager, Globe Telecom (Surigao City Branch), Surigao City, Surigao del Norte
- Joseph B. Banacia, Human Resource Manager, Prime Water Surigao Metropolitan, Surigao City, Surigao del Norte
- Levilane Riena de Lara, Manager, CTC BPO INC., Cebu City
Trainings And Seminars
- On the Job Training, Surigao Metropolitan Water District
- Globe Telecom Stores 101, Globe Telecom Inc.
Personal Information
- Height: 5’5”
- Weight: 110 lbs.
- Citizenship: Filipino
- Date of Birth: 12/21/95
- Gender: Male
- Marital Status: Single
- Religion: Catholic
- Place of Birth: Bulacan
Certification
Globe Telecom Stores 101
Accomplishments
Globe Telecom: Top Seller of the Year.
Timeline
Technical Support Engineer
CTC BPO INC.
04.2022 - 03.2026
Head Shop Specialist
GLOBE TELECOM
06.2018 - 03.2022
Bachelor of Science - Information Management
Surigao State College of Technology
Secondary -
Ipil National High School
Elementary -
East Visayan Academy