Christian Ranido
Davao City, Province of Davao del Sur
Summary
Dynamic Customer Service Representative with proven expertise at Sutherland Global, excelling in problem resolution and active listening. Successfully enhanced customer loyalty through empathetic complaint resolution and efficient handling of escalated calls. Skilled in payment processing and fostering strong customer relations, consistently achieving high satisfaction levels.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sutherland Global
08.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science in Marine Transportation - Maritime
DMMA College of Southern Philippines
Davao City, Province Of Davao Del Sur, Philippines04-2018
Skills
- Active listening
- Critical thinking
- Call center experience
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Sutherland Global
08.2022 - 08.2023
Bachelor of Science in Marine Transportation - Maritime
DMMA College of Southern Philippines
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