Christian Ramos
Mabalacat, Province of Pampanga,PAM
Summary
Accomplished Operations Manager with a proven track record at CMC, excelling in team leadership and problem-solving. Enhanced customer satisfaction and retention through strategic process improvements and CRM expertise. Successfully empowered teams, driving accountability and performance. Achieved a 20% increase in sales revenue by leveraging sales background and client relationship skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
CMC
10.2023 - 04.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Customer Service Representative
Iqor
06.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
HLKT
02.2022 - 04.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Customer Service Collections Representative
Iqor
05.2017 - 10.2021
- Developed tailored payment arrangements to maximize revenue recovery while maintaining customer relationships.
- Provided thorough documentation of all interactions with customers, allowing for seamless handoffs between team members and accurate account management.
- Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
- Enhanced team productivity, providing consistent coaching and support to fellow representatives.
Education
No Degree - Finishing Course For Call Center
Palayan City Institute of Technology
Palayan City, Province Of Nueva Ecija, Philippines10-2017
High School Diploma -
Palayan City National High School
Palayan City, Province Of Nueva Ecija, Philippines03-2014
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Management
- Client relationships
- Process improvement
- Workforce management
- Superb time management skills
- Customer relationship management (CRM)
- Customer retention
- Sales background
Timeline
Operations Manager
CMC
10.2023 - 04.2025
Customer Service Representative
Iqor
06.2023 - 10.2023
Sales Representative
HLKT
02.2022 - 04.2023
Customer Service Collections Representative
Iqor
05.2017 - 10.2021
No Degree - Finishing Course For Call Center
Palayan City Institute of Technology
High School Diploma -
Palayan City National High School
Similar Profiles
Edward Landers IIEdward Landers II
Operator Technician at CMCOperator Technician at CMC
Luis Antonio Goire InerarityLuis Antonio Goire Inerarity
Magasinier at CMCMagasinier at CMC
Antwayn JohnsonAntwayn Johnson
Carpenter at CMCCarpenter at CMC
CARLOS MANANSALA JRCARLOS MANANSALA JR
Technician at Star Z E-BikeTechnician at Star Z E-Bike
MERALYNDA C. BATUGAMERALYNDA C. BATUGA
Lead Generation at Helping Hands Senior Care CommunitiesLead Generation at Helping Hands Senior Care Communities