Christian Pascua
09503503122
Angeles City, Province Of Pampanga Philippines
Summary
Dynamic team leader and agent with a proven track record at Survey Monster Incorporated, enhancing productivity through effective coaching and performance monitoring. Skilled in customer relationship management and problem-solving, I successfully increased customer satisfaction ratings while fostering team motivation and collaboration. Committed to driving results and developing talent within the organization.
Overview
13
13
years of professional experience
Work History
Team Leader
Survey Monster Incorporated
08.2024 - 03.2026
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Agent
Survey Monster Incorporated
11.2021 - 08.2024
- Outbound Cold Calling: Contacting potential customers via phone to conduct a Survey.
- Database Management: Accurately recording customer information, call notes, and details in a CRM system.
- Overcoming Objections: Handling complaints, answering questions, and negotiating to turn skeptics into a qualified surveys.
- Meeting Quotas: Achieving set performance targets for calls, leads.
Admin Sales Representative
MDP Ventures
04.2019 - 12.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Assembly Line Operator
International Wiring Systems / ON Semi
03.2013 - 07.2018
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Conducted quality assurance inspections on finished components and identified issues.
- Assembled components with minimal supervision, exceeding expected project milestones.
Education
BS in Criminology (Undergraduate)
United School of Science And Technology
Tarlac City, Province Of Tarlac, Philippines03-2012
High School Diploma -
Gerona Institute
Gerona, Province Of Tarlac, Philippines 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Customer service
Customer relationship management
Call control
Problem-solving skills
Time management
Ethics and integrity
Timeline
Team Leader
Survey Monster Incorporated
08.2024 - 03.2026
Agent
Survey Monster Incorporated
11.2021 - 08.2024
Admin Sales Representative
MDP Ventures
04.2019 - 12.2020
Assembly Line Operator
International Wiring Systems / ON Semi
03.2013 - 07.2018
High School Diploma -
Gerona Institute
04.2001 -
BS in Criminology (Undergraduate)
United School of Science And Technology