SalesForce (Classic and Lightning), CPQ (SalesForce), DocuSign CLM, Google Suite Tool
CHRISTIAN MOISES PANILAN
Deals Desk Supervisor
Quezon City
Summary
To combine my experience in leadership and customer service to drive team success, improve operational efficiencies, and contribute to the long-term success of the organization.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Deals Desk Supervisor
RingCentral
09.2022 - Current
- Lead and manage a high-performing Deals Desk team, ensuring alignment with sales goals and efficient execution of deal approvals.
- Drive cross-functional collaboration with sales, legal, and finance teams to streamline and optimize the deal process.
- Provide strategic guidance and oversight on complex deal structures, ensuring compliance with company policies and industry standards.
- Analyze key metrics and trends to continuously improve processes and support the company’s revenue growth objectives.
Team Leader
CONCENTRIX
03.2015 - 09.2022
- Led and managed a team providing end-to-end technical and customer support for QuickBooks Desktop and Point of Sale (POS), ensuring high levels of customer satisfaction and timely issue resolution.
- Coordinated cross-functional teams to resolve complex customer issues, delivering solutions in a fast-paced environment while maintaining quality standards.
- Monitored team performance, provided coaching, and implemented training programs to enhance product knowledge and service delivery.
- Analyzed support metrics and customer feedback to drive continuous improvement in service processes and product enhancements.
Email/Chat Support (Non-voice)
ONE CONTACT CENTER
05.2014 - 01.2015
Customer Service Representative
IPROXIMITY OFFSHORE INC.
05.2013 - 02.2014
Education
Information Technology - I.T
Systems Technology Institute (STI)
01.2009 - 01.2011
Skills
- Experienced with CRM software (Salesforce), DocuSign Contract Lifecycle Management (CLM) and Google tools (Google Sheets, Google Docs and Google Slides)
- Configure, Price, Quote (CPQ) via SalesForce
- Technical troubleshooting via LogMeIn, RemoteSharing
- POS software and Accounting software (QuickBooks)
- Internet Application, Desktop Applications and MS Office
- Root Cause Analysis
- Organizational skills
- Team Leadership
- Lean Six Sigma (Yellow)
Software
Certification
RingCentral Elite Awardee 2024
Interests
Professional Interests: Data Analysis & Reporting, Process Improvement and Leadership Development
Personal Interests: Esports & Online Gaming – Dota 2, Playing Guitar, Music
Timeline
RingCentral Elite Awardee 2024
12-2024
Deals Desk Supervisor
RingCentral
09.2022 - Current
Team Leader
CONCENTRIX
03.2015 - 09.2022
Email/Chat Support (Non-voice)
ONE CONTACT CENTER
05.2014 - 01.2015
Customer Service Representative
IPROXIMITY OFFSHORE INC.
05.2013 - 02.2014
Information Technology - I.T
Systems Technology Institute (STI)
01.2009 - 01.2011
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