Christian Lutao
San Roque ,Northern Samar
Summary
Results-oriented District Officer with expertise in team collaboration and leadership development. Drives customer satisfaction by resolving complaints and enhancing interactions. Utilises clear communication and effective problem-solving to meet service quality targets, boosting team efficiency and productivity. Experienced in complaint management, negotiation, and upselling, contributing to increased profitability.
Overview
2
2
years of professional experience
Work History
District Officer
Flash Express Phil.
San Roque, Northern Samar
06.2025 - Current
- Collaborated with team members to meet daily targets and deadlines, enhancing overall team productivity.
- Maintain clean, safe working environments to reduce accident risk for staff.
- Handle complaints using calm, clear communication and structured problem-solving steps.
- Engage with customers to confirm needs and deliver high-standard service.
- Achieve service time and quality targets through consistent performance.
- Resolve customer concerns through clear communication and step-by-step guidance.
- Build and maintain courteous, effective working relationships across shifts.
- Address customer queries and solve problems using effective communication methods.
- Strengthened working relationships through team-building activities and support, fostering a collaborative work environment.
- Demonstrate dependable hard work and dedication to improve operations.
- Trained and mentored employees to enhance team performance and ensure consistent service delivery.
- Develop working knowledge of industry trends and process improvements.
- Listen to customers actively to understand requests and address concerns properly.
Staff Member
I.D Production (University of Eastern Philippines)
University Town, Catarman, Northern Samar
03.2024 - 05.2024
- Handled customer queries and supported visitors with helpful service.
- Resolved customer enquiries promptly to improve client satisfaction consistently.
- Ensured data accuracy prior to entry into internal systems to maintain integrity of information.
- Managed daily office operations and provided administrative support for efficiency.
- Coordinated with team members to arrange staff schedules for better coverage.
- Streamlined office procedures by enhancing policies and routines for smoother operations.
- Filed records and correspondence accurately for quick retrieval and compliance.
- Executed photocopying tasks efficiently to support team needs., updated files, and sent faxes for staff support.
- Monitored stock levels and ordered low items via internal system.
- Negotiated with suppliers to secure cost-effective contracts, contributing to reduced operational spending.
Education
Bachelor of Science - Bachelor of Science in Information Technology
University Of Eastern Philippines
Catarman, Northern Samar01-2024
Skills
- Team collaboration
- Effective communication
- Customer service and support
- Problem management
- Data analysis
- Relationship building
- Inventory management
- Leadership and team building
- Calm under pressure
- Process improvement
Languages
English
Intermediate
B1
Waray Waray
Advanced
C1
Tagalog
Advanced
C1
Timeline
District Officer
Flash Express Phil.
06.2025 - Current
Staff Member
I.D Production (University of Eastern Philippines)
03.2024 - 05.2024
Bachelor of Science - Bachelor of Science in Information Technology
University Of Eastern Philippines