Christian Libao
Las Pinas, Metro Manila,00
Summary
Dynamic professional with a proven track record at Mr. Liempo, excelling in customer relations and team leadership. Recognized for enhancing operational efficiency and fostering strong supplier partnerships. Skilled in continuous improvement and adept at resolving complex issues, ensuring exceptional service delivery and high customer satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Franchisee
Mr. Liempo
01.2018 - 01.2025
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
- Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
SME
247 Customer
02.2015 - 10.2017
- Promoted critical thinking by designing challenging assignments that required agents to analyze and synthesize information.
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Evaluated agent progress regularly, providing timely feedback for continuous improvement in customer service performance.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
Implementation Specialist
RingCentral
08.2011 - 03.2013
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
- Increased customer satisfaction, providing expert guidance and support throughout implementation process.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Prioritized user experience in design and execution of implementations, leading to higher engagement and satisfaction ratings from end-users.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
Technical Support Supervisor
Accenture Solutions
03.2007 - 03.2010
- Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
- Led regular meetings with the team to discuss updates in technology trends, ensuring all members stayed current with industry developments.
- Devised strategies that allowed an increase in first-call resolution rates by empowering representatives with additional problem-solving tools.
- Spearheaded initiatives aimed at reducing call volume through self-service options such as online tutorials or FAQs sections on company website.
Education
No Degree - Business Management
Colegio De San Juan De Letran
Intramuros, Metro Manila, Philippines03-1997
Skills
- Excellent communication
- Team leadership
- Reliability
- Customer relations
- Continuous improvement
- Dependable and punctual
- Flexible and adaptable
Timeline
Franchisee
Mr. Liempo
01.2018 - 01.2025
SME
247 Customer
02.2015 - 10.2017
Implementation Specialist
RingCentral
08.2011 - 03.2013
Technical Support Supervisor
Accenture Solutions
03.2007 - 03.2010
No Degree - Business Management
Colegio De San Juan De Letran
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