Christian Lafuente
Buenavista, Province Of Agusan Del Norte,AGN
Summary
Versatile and results-driven professional with extensive experience at the Department of Agrarian Reform, adept in information management and public relations. Demonstrated success in enhancing organizational transparency and streamlining communication processes. Skilled in Microsoft Office and possesses strong ethics and integrity, significantly improving stakeholder engagement and information dissemination. Hardworking Information Officer with excellent verbal and written communication skills. Knowledgeable about writing releases, updating social media, and coordinating campaigns. Ready to bring almost 5 years' experience to a challenging new role.
Overview
8
8
years of professional experience
Work History
Acting Information Officer III
Department of Agrarian Reform
01.2023 - Current
- Increased organizational transparency by promoting open communication channels among departments.
- Developed informational documents such as brochures, flyers, and fact sheets.
- Played a pivotal role in crisis communication planning, mitigating potential risks during emergency situations through effective messaging strategies.
- Assisted with developing and managing advertising campaigns.
- Improved information dissemination by streamlining internal communication processes.
- Provided timely, accurate, and relevant information to support executive decision-making processes.
- Conducted outreach campaigns and events to reach specific populations.
- Maintained web pages, intranet, and social media accounts.
- Ensured timeliness of content updates across all platforms, keeping organizational website current with latest news releases.
- Wrote speeches and press releases targeting different groups and topics.
- Spearheaded efforts in maintaining up-to-date digital archives of essential company documents, making retrieval quick and efficient when needed.
- Authored fresh and engaging press releases and prepared complete press kits.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Collaborated with other departments to develop integrated branding and public relations strategies.
Agrarian Reform Program Officer I
Department of Agrarian Reform
04.2022 - 12.2022
- Provided key leadership to project managers, directors, and other team members.
- Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
- Organized workshops and trainings for stakeholders, increasing understanding of program goals and objectives.
- Maintained detailed documentation on all aspects of programs, creating an accessible knowledge base for future reference.
- Facilitated stakeholder engagement sessions, incorporating valuable feedback into program development processes.
- Led the design of data collection tools, enabling accurate measurement of program outcomes.
- Worked closely with trustees and grantees to develop goals, approaches, initiatives and evaluations of grants.
- Developed comprehensive communication plans to effectively disseminate information about programs to relevant parties.
Agrarian Reform Program Technologist
Department of Agrarian Reform
01.2020 - 03.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to promote professional development and skill enhancement.
Clerk/Typist
Department of Agrarian Reform
06.2019 - 12.2019
- Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
- Improved document organization by efficiently managing electronic and paper filing systems.
- Provided exceptional support to senior staff members, handling complex clerical tasks as needed to ensure smooth operations within the department.
- Developed strong relationships with vendors, ensuring timely deliveries and addressing any issues or discrepancies that arose during transactions.
- Ensured timely delivery of correspondence by managing outgoing mail, reducing delays in communication with clients and partners.
- Enhanced office efficiency by maintaining a clean, organized workspace for optimal productivity.
- Collaborated with colleagues on cross-functional projects, providing valuable input on process improvements for increased efficiency.
- Enhanced departmental workflow through diligent scheduling of appointments, meetings, and conference calls using calendar management tools.
- Reduced errors in data entry by consistently double-checking inputted information and correcting discrepancies before submission.
- Supported team members by promptly completing typing tasks, contributing to overall project success.
- Maintained confidentiality of sensitive information through proper storage and disposal of documents in accordance with company policies.
Front Office Associate
Watergate Hotel
06.2018 - 02.2019
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
- Reduced errors in reservation management by implementing thorough double-checking methods before confirming bookings.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Reviewed files, records and other documents to obtain information and respond to requests.
Food & Beverage Associate
Carowinds Amusement Park
04.2017 - 06.2017
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Science - Psychology
Xavier University - Ateneo De Cagayan
Corrales Ave., Cagayan De Oro City03-2017
Skills
- Information Management
- Public relations
- Social media expertise
- Content Management
- Knowledge management
- Ethics and integrity
- News release writing
- Social Media Posting
- Online materials writing
- News releases
- Social media coordination
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Microsoft Office and Docusign
- Scheduling
- Employee Relations
- Human resources administration
- Human Resources Support
- Computer Literacy
- Employee Onboarding
- HR policies
- Labor law knowledge
Reading
Ever since I was a child, I have always gravitated towards the written language. As of late, reading on current affairs have kept me updated.
Timeline
Acting Information Officer III
Department of Agrarian Reform
01.2023 - Current
Agrarian Reform Program Officer I
Department of Agrarian Reform
04.2022 - 12.2022
Agrarian Reform Program Technologist
Department of Agrarian Reform
01.2020 - 03.2022
Clerk/Typist
Department of Agrarian Reform
06.2019 - 12.2019
Front Office Associate
Watergate Hotel
06.2018 - 02.2019
Food & Beverage Associate
Carowinds Amusement Park
04.2017 - 06.2017
Bachelor of Science - Psychology
Xavier University - Ateneo De Cagayan
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