Christian James R. Fajutag
Customer Service Representative Experts
Bacoor
Summary
To expand on and demonstrate my professional expertise, seek out new challenges, and acquire competitive qualities that set you apart from other.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Retention Customer Service Representative
Firstsource Solutions Ltd
01.2025 - 06.2025
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
EMPLOYEE SERVICES CUSTOMER REPRESENTATIVE Seasonal
UPS International General Services, Co.
10.2024 - 12.2024
- Conducts follow-up interviews accommodation request (when applicable)
- Creates detailed case notes and ensures timely follow ups.
- Adheres to established support process/procedure guidelines.
- Reinforces UPS quality expectations and procedures.
- Interacts with all levels of management and UPS applicants.
CUSTOMER CARE REPRESENTATIVE
EXL Service Philippines
03.2022 - 10.2024
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
OPERATIONAL CSR II
TELUS International
12.2020 - 03.2022
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA Philippines
10.2019 - 03.2020
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Ensure customer satisfaction and provide professional customer support.
Education
Bachelor of Science - Customs Administration
PHILIPPINE MERCHANT MARINE SCHOOL
Las Pinas, Metro Manila, Philippines 01.2012 - 01.2016
Continuing Education Program - Education
ROMBLON STATE UNIVERSITY
10-2018
Skills
Licensed Professional Teacher
Familiar with export and import processing
Comprehensive understanding of customs processes
Call center experience
CRM software proficiency
Computer proficiency
Training
- Tariff Classifications and General Rules in the Interpretation of Harmonized System
- Revised Computation of Duties and, Taxes and other charges for Automobiles
- Administrative and Judicial Proceedings
- OJT Training in RRD1 Logistics Corporation
Timeline
Retention Customer Service Representative
Firstsource Solutions Ltd
01.2025 - 06.2025
EMPLOYEE SERVICES CUSTOMER REPRESENTATIVE Seasonal
UPS International General Services, Co.
10.2024 - 12.2024
CUSTOMER CARE REPRESENTATIVE
EXL Service Philippines
03.2022 - 10.2024
OPERATIONAL CSR II
TELUS International
12.2020 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
ALORICA Philippines
10.2019 - 03.2020
Bachelor of Science - Customs Administration
PHILIPPINE MERCHANT MARINE SCHOOL
01.2012 - 01.2016
Continuing Education Program - Education
ROMBLON STATE UNIVERSITY
Similar Profiles
Neelima DasNeelima Das
Project Manager, PMO at Firstsource Solutions LtdProject Manager, PMO at Firstsource Solutions Ltd
M. LavanyaM. Lavanya
Senior CSA at Firstsource Solutions LtdSenior CSA at Firstsource Solutions Ltd
RAGHUNATHA MESARAGHUNATHA MESA
TITLE EXAMINER at FIRSTSOURCE SOLUTIONS LTDTITLE EXAMINER at FIRSTSOURCE SOLUTIONS LTD
Mariecris CaraigMariecris Caraig
Treasury Supervisor at NGG Properties Inc.Treasury Supervisor at NGG Properties Inc.
Jonoel C. Nueva EspañaJonoel C. Nueva España
IT Administrator at DME Service SolutionsIT Administrator at DME Service Solutions