Christian Eric Ganat
City of Candon,Philippines
Summary
Motivated IT Support Professional with a Google IT Support Professional Certificate, skilled in troubleshooting, customer service, networking, operating systems, and security. Completed an intensive eight-month programme with hands-on labs to develop practical expertise. Ready to deliver technical solutions and effective problem-solving in a full-time information technology role.
Overview
9
9
years of professional experience
Work History
IT Technical Support
Philippine National Police
City of San Fernando, La Union
07.2020 - 06.2025
- Successfully maintained 99.8% uptime for critical police information systems (e.g., e-Blotter, e-Warrant, personnel databases) by proactively monitoring, troubleshooting, and resolving hardware/software issues.
- Reduced average system downtime by 95% for field units by implementing standardized troubleshooting protocols and providing rapid remote support.
- Improved network connectivity and stability across 20 PNP facilities by diagnosing and resolving complex network issues, directly contributing to uninterrupted communication for law enforcement operations.
- Implemented and enforced strict IT security protocols for workstations and user accounts, significantly reducing the risk of data breaches and unauthorized access to sensitive police information.
- Contributed to an 80% reduction in security incidents (e.g., malware infections, unauthorized access attempts) by deploying and managing anti-virus solutions and educating personnel on cybersecurity best practices.
- Facilitated integration of body-worn camera system and digital radio system for 20 units, providing user training and ongoing technical support to ensure rapid adoption and effective utilisation.
- Successfully migrated the Police Blotter and Records to a more secure and robust platform, minimizing vulnerabilities and ensuring data integrity for critical police records.
- Assisted in the secure management of sensitive personnel and operational data, ensuring compliance with data privacy regulations relevant to government and law enforcement (e.g., Data Privacy Act of 2012).
- Enhanced user support through training sessions on software applications, improving user proficiency and satisfaction.
- Managed assets to optimise resource allocation and usage, supporting efficient IT operations.
- Contributed to PNP IT initiatives that supported technology implementation.
IT Support
Saint Joseph Institute, Inc.
09.2016 - 12.2016
- Coordinated with IT support teams to resolve high-level technical issues, minimising downtime and maintaining business continuity.
- Coordinated with IT support to troubleshoot technical issues affecting transaction systems, minimising downtime.
- Compiled and analysed IT support tickets to identify trends and areas for improvement.
- Developed an information management system (IMS) for Candon City Veterinary Office that centralised crucial data to streamline operations and enhance responsiveness of veterinary services for the community.
Education
Tesda NC II - Computer Systems Servicing
12-2019
Google IT Support Professional Certificate -
05-2026
Bachelor of Science - Computer Science
North Luzon Philippines State College
City of Candon05-2019
Skills
- Technical troubleshooting
- Customer service excellence
- Critical thinking and problem-solving
- Time management and organisation
- Adaptability and learning
- Team collaboration
- Effective communication
Websites, Portfolios and Profiles
www.linkedin.com/in/christian
Projects
IT Support, The Information Management System (IMS) of the Candon City Veterinary Office is a vital digital platform that I designed to bring better animal care and public health services directly to our community. This system centralizes crucial data, streamlining operations and ensuring more responsive and effective veterinary services for all Candonians., 2016-09-01, 2016-12-31
Custom Section
Active Listening: Understanding user problems fully, including emotional context., Empathy & Patience: Approaching users with understanding and calmness, especially when they are frustrated., Clear Communication: Translating complex technical jargon into understandable terms for non-technical users (both verbal and written)., Professionalism: Maintaining a calm and helpful demeanor, even under pressure., Setting Expectations: Clearly communicating timelines and next steps., Analytical Skills: Breaking down complex problems into smaller, manageable parts., Root Cause Analysis: Identifying the underlying issue, not just addressing symptoms., Logical Deduction: Using a systematic approach to troubleshoot., Resourcefulness: Knowing when and how to research solutions independently., Prioritization: Managing multiple tickets and tasks based on urgency and impact., Multitasking: Handling various user requests simultaneously., Attention to Detail: Meticulously following procedures and documenting steps., Documentation: Creating clear, concise, and accurate records of issues and resolutions., Collaboration: Working effectively with other IT team members, departments, and vendors., Knowledge Sharing: Contributing to knowledge bases and training colleagues., Conflict Resolution: Addressing disagreements professionally within the team or with users., Flexibility: Adapting to new technologies, processes, and changing priorities., Proactive Learning: Staying updated on industry trends, new software, and security threats., Certifications: Pursuing relevant certifications (e.g., CompTIA A+, Network+, Security+, ITIL, Microsoft Certified) to validate skills., Impact Assessment: Understanding how IT issues affect business operations and productivity., Service Level Agreements (SLAs): Awareness of and adherence to agreed-upon response and resolution times., Cost Awareness: Understanding the value of IT assets and the impact of downtime., Security Awareness: Understanding the organization's security policies and the importance of data protection.
Timeline
IT Technical Support
Philippine National Police
07.2020 - 06.2025
IT Support
Saint Joseph Institute, Inc.
09.2016 - 12.2016
Tesda NC II - Computer Systems Servicing
Google IT Support Professional Certificate -
Bachelor of Science - Computer Science
North Luzon Philippines State College