Christian Encinares
CALL CENTER AGENT
SORSOGON
Summary
Polite and professional agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
1
1
year of post-secondary education
Work History
Call Center Representative
CBE COMPANIES
Taguig
2023.08 - Current
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded to customer calls and emails to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor Of Science - Hotel And Restaurant Management
ACLC COLLEGE SORSOGON CAMPUS
SORSOGON CITY 2020.06 - 2021.06
Skills
Documentation and reporting
undefinedTimeline
Call Center Representative
CBE COMPANIES
2023.08 - Current
Bachelor Of Science - Hotel And Restaurant Management
ACLC COLLEGE SORSOGON CAMPUS
2020.06 - 2021.06
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