Christian Clemente
Malolos, Province of Bulacan,BUL
Summary
Dynamic IT professional with a friendly demeanor and strong project management skills, experienced at Transcom Worldwide Philippines Inc. Proven track record in troubleshooting complex issues and enhancing IT asset management. Adept at fostering teamwork and delivering exceptional customer service, ensuring seamless operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
Workstation Enablement
Transcom Worldwide Philippines Inc.,
Pasig, Metro Manila, Philippines
11.2020 - 03.2023
- Provided second-line support by troubleshooting escalated issues, identifying root causes, and coordinating resolutions
with cross-functional teams. - Oversaw IT asset lifecycle and configuration management in ServiceNow IT Asset Management (ITAM) and CMDB, ensuring
accurate inventory, vendor coordination, and alignment with project deployments and service delivery. - Ensure User Access compliance and manage assigned AD OUs, GPOs, DHCP, network switches, Wi-Fi/WAP, SCCM/MECM
imaging, website whitelisting, and BitLocker encryption. - Created, managed, and regularly updated a centralized knowledge base to ensure accurate, accessible, and consistent
documentation. Authored and maintained SOPs, FAQs, and process guides in collaboration with subject-matter experts. - Serve as primary contact for Global Service Desk and new clients/campaigns, resolving IT issues from P4 to P1.
- Support technical bridges for urgent incidents and participate in on-call rotations (onsite or remote).
- Act as Local Infrastructure Administrator with backup responsibilities for Telecom, Network, and Systems Administration.
Project Engineer
Integrated Computer Systems Inc.,
Makati City, Metro Manila, Philippines
08.2017 - 10.2020
- Managed and coordinated IT projects for multiple enterprise and government clients, overseeing scope, timelines, and
resource allocation. - Served as primary client contact for short-term and long-term IT engagements, ensuring service quality and stakeholder
alignment. - Led field and onsite engineering teams for workstation deployments, system imaging, software updates, site movements,
and equipment configuration. - Scheduled and coordinated preventive maintenance, backup activities, and onsite support through Service Desk using
AutoTask. - Team lead for contracted project resources, assigning tasks and monitoring delivery milestones.
- Oversaw IT asset management, CMDB updates, inventory tracking, and vendor coordination.
- Monitored incidents and service requests via ServiceNow, ensuring timely escalation and resolution.
- Designed and conducted IT orientation and end-user training for newly onboarded users, covering system access,
applications, security practices, and standard IT procedures. - Provided structured IT training and knowledge transfer for newly hired IT co-workers, including tools, support processes,
documentation standards, and escalation workflows to ensure consistent service deliver.
Timeline
Workstation Enablement
Transcom Worldwide Philippines Inc.,
11.2020 - 03.2023
Project Engineer
Integrated Computer Systems Inc.,
08.2017 - 10.2020
Bachelor of Industrial Technology - Computer Technology
Bulacan State University
04.2001 -
Education
Bachelor of Industrial Technology - Computer Technology
Bulacan State University
Bulacan, Province Of Bulacan, Philippines 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Project management
Technologies
- Proficient with using Active Directory, DHCP,
GPO, MMC and other administrative tools. - Cisco Meraki Dashboard
- Cisco Unified Communications Manager
- Microsoft Endpoint Configuration Manager
- SEP
- Google Credential Provider for Windows
- VMWARE Horizon Client
- Citrix
- Splashtop
- Boardgent
- SAP GUI
- Checkright
- Zscaler Cloud Portal
- PDQ Deploy & Inventory
- ServiceNow
- AutoTask
- Avaya Site Administration
- Secure Remote Worker
- ApeosWare Management Suite