Christian Carl De Castro
Dubai
Summary
To secure a challenging position that utilizes my diverse knowledge and skills while simultaneously providing further growth, development, and professional advancement. To earn a reputable status in whichever company I may work and to contribute to that firm the best of my abilities. Moreover, to be part of a dynamic environment that optimizes my professional experience.
Overview
9
9
years of professional experience
Work History
Captain Waiter
Cafe De Paris
02.2024 - Current
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Developed rapport with regular patrons, fostering loyalty and repeat business.
- Participated in monthly team meetings to discuss ways to improve overall restaurant operations.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Promoted a safe work environment by adhering to health codes and sanitation guidelines at all times.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
Captain Waiter
Marsa Village Marina
11.2020 - 02.2024
- Greet and welcome guests promptly in a warm and friendly manner
- Thank and give fond farewell to guests conveying anticipation for their next visit
- Assist guests with table reservation
- Ensure guests are serviced within specified time
- Has a good knowledge of menu and presentation standards
- Able to anticipate any unexpected guest need and reacts promptly and tactfully
- Apply service techniques correctly, and serving Food & Beverage items with enthusiasm
- Set tables according to type of event and service standards
- Record transaction / orders in Point of Sales systems at the time of order
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Check with guests to ensure satisfaction with each food course and beverages
- Responsible for clearing, collecting and returning food and beverage items to proper area
Supervisor
Melbourne Restaurant LLC
04.2016 - 09.2020
- Oversee all front and back of the house restaurant operation
- Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally
- Maintain quality control for all food served
- Analyze staff evaluations and feedback to improve the customer's experience
- Project future needs for goods, kitchen supply, and cleaning products; order accordingly
- Oversee health code compliance and sanitation standards
- Seeks ways to cut waste and decrease operational cost
- Generate weekly, monthly, and annual reports
- Train new employees
Education
Primary Education -
Beata Elementary School
Secondary Education -
Managpi National High School
Tertiary Education - Power Plant Engineering (Undergraduate)
Technological University of the Philippines
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Food and Beverage Knowledge
- POS System
- Problem Solving Skill
- Time Management
- Team Management
- Strong Leadership
- Allergy Awareness
- Foreign Language Proficiency
- Basic Accounting
- Hygiene Standards
- Able to work under pressure
- Reservation Handling
- Table Setting
- Order Taking
- Cleanliness & Hygiene
Personal Information
- Date of Birth: 07/17/96
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
Captain Waiter
Cafe De Paris
02.2024 - Current
Captain Waiter
Marsa Village Marina
11.2020 - 02.2024
Supervisor
Melbourne Restaurant LLC
04.2016 - 09.2020
Secondary Education -
Managpi National High School
Tertiary Education - Power Plant Engineering (Undergraduate)
Technological University of the Philippines
Primary Education -
Beata Elementary School
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