Christian Cabral
Tanza
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
OPENING TEAM RESTAURANT MANAGER
ALL AMERICAN
TANZA
02.2023 - Current
- managing all of stocks, equipment, item's needed for store opening, sorting out of documents upon receiving of items, making sure all equipment are functioning, back up food items are properly store, making sure all of stocks are available. briefing of staff what to do list upon before grand openng of store and making sure all staff are properly trained and making sure all areas are check that needed to improved and prepare all of things needed to be done before the grand opening of store.
- Established policies for cash handling procedures to maximize security measures.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
Restaurant Manager
ALL AMERICAN (TANZA)
TANZA
02.2021 - Current
- Provided exceptional customer service by anticipating guest needs before they arise.
- Assisted with kitchen preparation during peak times as needed.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ensured compliance with all food safety regulations and sanitation standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained detailed records of sales transactions and daily shift reports.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed accounts payable, accounts receivable and payroll.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
CLUSTER HEAD
ALL AMERICAN , FOOD TRUCK UNO & OMO
CAVITE
02.2023 - 06.2023
- Worked closely with senior management to provide timely updates on key performance indicators.
- Monitored sales performance and market trends, providing strategic direction for growth opportunities.
- Reviewed customer feedback to ensure high levels of satisfaction with products and services provided by the cluster.
- Analyzed data from multiple sources to identify key trends, insights, and opportunities for improvement within the cluster.
- Implemented best practices for process optimization across all departments in the cluster.
- Implemented operational improvements to enhance efficiency and customer satisfaction.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
RESTAURANT MANAGER
ALL AMERICAN TANZA & GASTROVILLE PALUTO TANZA
TANZA
02.2021 - 02.2022
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Resolved conflicts among employees in an effective manner.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Established policies for cash handling procedures to maximize security measures.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Managed accounts payable, accounts receivable and payroll.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
RESTAURANT MANAGER
COFFEE PROJECT & BAKE MY DAY SILANG BRANCH
SILANG CAVITE
01.2020 - 02.2021
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Resolved conflicts among employees in an effective manner.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Adhered to all health department regulations regarding food storage and preparation.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ensured compliance with all food safety regulations and sanitation standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Managed accounts payable, accounts receivable and payroll.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Restaurant Manager
Coffee Project Tanza, Kinder Café Tanza , Gastroville & Paluto Tanza & Gastroville & Paluto Gentiri
TANZA & GENTRI
10.2019 - 12.2019
- MANAGING 4 RESTAURANT (COFFEE PROJECT TANZA, KINDER CAFE TANZA, GASTROVILLE & PALUTO TANZA AND LASTLY GASTROVILLE & PALUTO GENTRI)
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Resolved conflicts among employees in an effective manner.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Ensured compliance with all food safety regulations and sanitation standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained detailed records of sales transactions and daily shift reports.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Adhered to all health department regulations regarding food storage and preparation.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Delegated work to staff, setting priorities and goals.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided exceptional customer service by anticipating guest needs before they arise.
Officer-in-Charge
Coffee Project Tanza & Kinder Cafe Tanza
TANZA
02.2019 - 10.2019
- Supervised the maintenance of office equipment and supplies inventory levels.
- Maintained records of employee attendance and performance.
- Monitored workflow to ensure deadlines were met in a timely manner.
- Resolved customer complaints in an efficient and professional manner.
- Responded quickly and efficiently to emergency situations requiring immediate attention.
- Participated in weekly meetings with senior management team members.
- Analyzed daily sales figures to identify trends or opportunities for improvement.
- Prepared reports on operational activities for upper management review.
- Developed strategies to increase customer satisfaction ratings.
- Coordinated the training of new employees in safety protocols and operational procedures.
- Managed daily operations, including scheduling, budgeting, and staff supervision.
Senior Barista
COFFEE PROJECT MACAPAGAL
PASAY CITY
02.2018 - 11.2018
- Contributed positively towards team efforts by assisting fellow baristas whenever needed.
- Ordered ingredients such as coffee beans, syrups, teas, milk products and other supplies as needed.
- Kept records of all transactions accurately while maintaining security standards at the POS station.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Maintained a clean work environment by wiping down surfaces and equipment, restocking supplies, and cleaning dishes.
- Prepared espresso beverages such as cappuccinos, lattes, and mochas to exact specifications.
- Demonstrated knowledge of brewing methods and coffee varieties in order to recommend drinks to customers.
- Monitored stock levels of cups, lids, straws, napkins, ensuring adequate supply at all times.
- Served pastries or other food items along with specialty coffees upon request from customers.
- Responded promptly to customer complaints or special requests in a courteous manner.
- Attended regular staff meetings to discuss upcoming promotions or any changes in policies.
- Assisted in training new baristas on proper preparation techniques for espresso-based beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Managed cash register and processed transactions with accuracy and integrity.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Kitchen Cook (OPENING TEAM)
COFFEE PROJECT (ALABANG, LAS PINAS, LAKE FRONT, ANTIPOLO, MOLINO & MACAPAGAL)
MANILA
07.2016 - 11.2017
- Cooked meats, fish, vegetables and other foods according to recipes or customer's orders.
- Ensured that all dishes were prepared quickly while still maintaining high quality standards.
- Kept up-to-date with new cooking techniques, recipes and industry trends.
- Determined amounts of food portions for each dish according to menu specifications.
- Monitored quality of ingredients used in the preparation of food items.
- Weighed out ingredients for recipes accurately using scales provided.
- Inspected all dishes before they were served to ensure quality control standards were met.
- Checked temperatures of ovens, grills, fryers and other cooking equipment.
- Followed health and safety standards when handling food items.
- Adhered to sanitation regulations when cleaning kitchen surfaces, utensils and equipment.
- Stocked kitchen with supplies such as food ingredients and cooking utensils.
- Organized kitchen storage areas to maintain cleanliness and orderliness.
- Assisted in training new cooks on proper methods of preparing meals.
- Provided guidance on how best to cook certain types of meat or seafood items.
- Plated finished dishes according to presentation guidelines set by head chef.
- Maintained records of the quantity of food used daily for inventory purposes.
- Prepared salads, appetizers and cold dishes according to recipes.
- Notified manager immediately if any problems arose in the kitchen area.
- Conducted regular maintenance checks on kitchen appliances to ensure safety.
- Provided exceptional attention to detail in garnishing and presenting dishes.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Monitored food quality and presentation before serving to ensure customer satisfaction.
- Controlled food waste by efficiently planning meal portions and utilizing leftovers.
- Managed food inventory and ordered supplies to maintain optimal stock levels.
- Trained new kitchen staff on cooking techniques and kitchen protocols.
- Monitored kitchen inventory and reported needs for equipment repairs or replacements.
- Received and stored food and supplies.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
Sales Associate
Hammer Head
PASAY CITY
12.2015 - 01.2016
- Seasonal hired as Sales Associate
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
Barista
Caffee Bene
Kuala Lumpur
05.2015 - 10.2015
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ground beans for espresso shots according to individual customer specifications.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
Sales Assistant
Adidas
Binan, Laguna
12.2010 - 06.2011
- Ensured that all promotional materials were properly displayed in their designated areas.
- Greeted customers and provided assistance with product selection.
- Managed cash register transactions accurately and efficiently.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Resolved customer complaints in a timely manner.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Informed customers about current promotions and discounts.
- Replenished merchandise on shelves as needed throughout the day.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Assisted customers with returns, exchanges and refunds.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Performed regular price checks to ensure competitive pricing.
- Maintained cleanliness of the sales floor area at all times.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
Demo Sales Associate
Sporthouse (SM Sta. Rosa)
Sta. Rosa, Laguna
02.2010 - 08.2010
- Maintained an organized and clean sales floor, stockroom and checkout area.
- Conducted inventory of products on the sales floor regularly.
- Monitored customer traffic patterns to anticipate peak periods of activity.
- Performed daily opening and closing procedures according to company protocols.
- Offered suggestions for improvement based on customer feedback.
- Demonstrated products to customers, answering questions and providing information about features, benefits and warranties.
- Worked closely with other associates to ensure efficient store operations.
- Assisted customers in completing their purchases by processing cash, credit card or check transactions accurately.
- Greeted customers in a friendly manner and provided helpful advice on product selection.
- Reviewed product displays before and after demonstrations to check for proper product arrangement.
- Answered questions and helped customers find items while offering samples.
- Engaged customers warmly and encouraged each to try products, boosting sales of items.
- Increased sales by encouraging customers to purchase additional products and services.
Waiter (OJT)
Max's Restaurant (Pacita, San Pedro)
San Pedro, Laguna
03.2008 - 04.2008
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Greeted customers, provided menus and answered questions about menu items.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Resolved customer complaints in a polite manner according to company policy.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Checked on guests during meals to ensure satisfaction with each course.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Stocked server areas with supplies before, during and after shifts.
Education
Caregiver - Health Management And Clinical Assistance
Jerome Cyril Training Center
Brgy. Labas, Sta. Rosa City12-2019
Barista - Hotel, Motel, And Restaurant Management
COOKO Culinary & Barista Academy
Pasig City12-2017
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Perpetual Help System of Laguna
Binan, Laguna03-2014
Associate of Science - Hotel, Motel, And Restaurant Management
University of Perpetual Help System of Laguna
Binan, Laguna10-2008
High School Diploma -
Holy Rosary College
Tagapo, Sta. Rosa Laguna03-2006
Elementary Education
Christian Outreach Academy
San Pedro Laguna03-2002
Skills
- Staff Management
- Schedule Coordination
- Restaurant operations management
- Customer Engagement
- Supervisory skills
- Team Management
- Brand standards promotion
- Labor and food cost control
- Customer-Oriented
- Food Service Background
- Customer service best practices
- Adaptable
- Staff Scheduling
- Shift Management
- Culinary arts education
- Stable work history
- Operations Management
- Catering Coordination
Languages
Filipino
First Language
English
Intermediate (B1)
B1
Japanese
Elementary (A2)
A2
Accomplishments
- loyalty award in company for making 5 years of service and until now
- Sushi Making Certificate attendance in Company at Karate Kid Sm sta.rosa
Certification
- PROVIDING DELIGHTFUL G.U.E.S.T. EXPERIENCE
- COMPANY ORIENTATION & BASIC CUSTOMER SERVICE TRAINING
- B.E.S.T (Becoming an Engaging Supportive Team Leader
Timeline
OPENING TEAM RESTAURANT MANAGER
ALL AMERICAN
02.2023 - Current
CLUSTER HEAD
ALL AMERICAN , FOOD TRUCK UNO & OMO
02.2023 - 06.2023
Restaurant Manager
ALL AMERICAN (TANZA)
02.2021 - Current
RESTAURANT MANAGER
ALL AMERICAN TANZA & GASTROVILLE PALUTO TANZA
02.2021 - 02.2022
RESTAURANT MANAGER
COFFEE PROJECT & BAKE MY DAY SILANG BRANCH
01.2020 - 02.2021
Restaurant Manager
Coffee Project Tanza, Kinder Café Tanza , Gastroville & Paluto Tanza & Gastroville & Paluto Gentiri
10.2019 - 12.2019
Officer-in-Charge
Coffee Project Tanza & Kinder Cafe Tanza
02.2019 - 10.2019
Senior Barista
COFFEE PROJECT MACAPAGAL
02.2018 - 11.2018
Kitchen Cook (OPENING TEAM)
COFFEE PROJECT (ALABANG, LAS PINAS, LAKE FRONT, ANTIPOLO, MOLINO & MACAPAGAL)
07.2016 - 11.2017
Sales Associate
Hammer Head
12.2015 - 01.2016
Barista
Caffee Bene
05.2015 - 10.2015
Sales Assistant
Adidas
12.2010 - 06.2011
Demo Sales Associate
Sporthouse (SM Sta. Rosa)
02.2010 - 08.2010
Waiter (OJT)
Max's Restaurant (Pacita, San Pedro)
03.2008 - 04.2008
Caregiver - Health Management And Clinical Assistance
Jerome Cyril Training Center
Barista - Hotel, Motel, And Restaurant Management
COOKO Culinary & Barista Academy
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Perpetual Help System of Laguna
Associate of Science - Hotel, Motel, And Restaurant Management
University of Perpetual Help System of Laguna
High School Diploma -
Holy Rosary College
Elementary Education
Christian Outreach Academy
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