Christian Bernardo
Hermosa, Bataan
Summary
Adept at transforming complex data into actionable insights, I leveraged Advanced Excel and Power BI at GENPACT LLC to enhance decision-making and operational efficiency. My strong problem-solving skills and proficiency in data analysis have consistently driven process improvements, showcasing my ability to adapt and excel in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Process Developer
GENPACT LLC
Bataan
10.2024 - Current
- Promoted to Process Developer for demonstrating strong problem-solving abilities
- Joined the workforce team as a Business Analyst in February 2024, managing an account independently and showcasing adaptability
- Enhanced data analytics skills through practical applications, contributing to improved decision-making processes and operational efficiencies
- Utilized Advanced Excel, including Macros and Power Query, as well as Microsoft Power Tools such as Power BI, PowerApps, and Power Automate to develop reports and automate workflows
- Aligned business goals through stakeholder collaboration.
- Enhanced productivity through identification of inefficiencies.
- Addressed workforce challenges with strong analytical and critical thinking skills.
Process Associate
GENPACT LLC
Bataan
07.2022 - 10.2024
- Providing account transactions details, placing investigations or on-line navigation assistance
- Work in a fast-paced and high volume service center self-managing call efficiencies
- Present strong problem solving and decision-making skills
- Be organized and detail oriented with the capability to multi task
- Attentively service customer needs and concerns while being empathetic
ACCOUNTS cum ADMIN
MIA EXHIBITION ORGANIZERS LLC
Dubai
02.2019 - 03.2021
- Data gathering / Contacts look for potential clients
- Maintain operational records, financial or account records
- Organize and work with detailed office, maintaining files of customers
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts
DATA ANALYST / DATA ENCODER
STARGATE MARKETING SOLUTIONS INC.
Philippines
07.2017 - 10.2018
- Responsible in collecting raw data from various sources to be able to generate the information required
- Performs data check to determine if there are any discrepancies
- Analyzes data, investigate cause of variances and coordinates with various teams for resolution
- Responsible in maintaining databases and updates
- Participates in the development and research of reporting
TECHNICAL SUPPORT OFFICER
GLOBAL B2B CONSULTANCY INC.
Philippines
07.2015 - 09.2016
- Monitors the automated payment system of the company
- Monitors and maintain the computer systems and networks
- Reports any bugs of the system to the Developers
- Responsible for the installations and configurations of hardware and peripherals, including installation and configuration of software pertinent to the hardware
- Provides support, including procedural documentations and relevant reports
- Reports any suspected fraudulent activity
- Performs other related duties as may be assigned from time to time
- Handles Arduino and Raspberry Pi that runs on Linux base OS
Education
INFORMATION TECHNOLOGY -
Emmanuel John Institute of Science And Technology
Philippines07-2013
Skills
- MS Office
- Advanced Excel (VBA Macros and Power Query)
- Microsoft Power BI, Power Apps, and Power Automate
- Data Analysis and Data Visualization
- Reporting
- Insights
- Basic Python knowledge
References
Available upon request
Timeline
Process Developer
GENPACT LLC
10.2024 - Current
Process Associate
GENPACT LLC
07.2022 - 10.2024
ACCOUNTS cum ADMIN
MIA EXHIBITION ORGANIZERS LLC
02.2019 - 03.2021
DATA ANALYST / DATA ENCODER
STARGATE MARKETING SOLUTIONS INC.
07.2017 - 10.2018
TECHNICAL SUPPORT OFFICER
GLOBAL B2B CONSULTANCY INC.
07.2015 - 09.2016
INFORMATION TECHNOLOGY -
Emmanuel John Institute of Science And Technology
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