Dynamic professional with extensive experience at JP Morgan Chase & Co, specializing in fraud prevention and enhancing cybersecurity awareness. Demonstrated success in reducing fraud incidents through innovative strategies and fostering team growth. Excels in analytical thinking and effective communication, achieving significant improvements in customer trust and operational efficiency. Commendable facilitator of learning. Awesome motivator. Showed great customer service experience when assisting difficult customers. Went above and beyond in assisting customers with their technical concerns.
Best SME
Top Universal Agent of 2018
CSAT Champ
Quarter CSAT Champ
Board Licensure Examination for Professional Teachers
Civil Service Examination- Professional