Christian Bataller
Taguig City
Summary
Dynamic professional with extensive experience at JP Morgan Chase & Co, specializing in fraud prevention and enhancing cybersecurity awareness. Demonstrated success in reducing fraud incidents through innovative strategies and fostering team growth. Excels in analytical thinking and effective communication, achieving significant improvements in customer trust and operational efficiency. Commendable facilitator of learning. Awesome motivator. Showed great customer service experience when assisting difficult customers. Went above and beyond in assisting customers with their technical concerns.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Specialist I
JP Morgan Chase & Co
05.2023 - Current
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Mitigated Loss
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reviewed ACH Credit, ACH Debit, Wire, Zelle, Bill and Real Time Payments.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Subject Matter Expert
JP Morgan Chase & Co
04.2024 - 10.2024
- Coached specialists about their opportunities, making sure that action plans are met and goals are set.
- Completed weekly audits of specialists' alerts.
- Facilitated in product trainings and meetings
- Mentored specialists, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective learning materials for diverse audiences, resulting in improved skillsets.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Account Infrastructure Management
Sutherland
01.2019 - 10.2022
- Assisted customers in processing cancellation of service.
- Went above and beyond to accommodate customer inquiries and resolve concerns to prevent customers from cancelling their accounts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Technical Support Representative
Sutherland
01.2017 - 01.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
Sutherland
10.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bacahelor Of Elementary Education - Education
Zamora Memorial College
Bacacay, Albay04.2016
Skills
- Fraud prevention
- Anti-fraud systems
- Cybersecurity awareness
- Transaction monitoring
- Investigation techniques
- Verbal and written communication
- Team Management
- Motivational Skills
- Fraud detection
- Effective communication
- Call management
- Loss prevention
- Account information review
- Self motivation
- Team building
- Interpersonal skills
- Analytical thinking
- Public speaking
- Written communication
- Communication skills
Accomplishments
Best SME
Top Universal Agent of 2018
CSAT Champ
Quarter CSAT Champ
Certification
Board Licensure Examination for Professional Teachers
Civil Service Examination- Professional
Timeline
Subject Matter Expert
JP Morgan Chase & Co
04.2024 - 10.2024
Fraud Specialist I
JP Morgan Chase & Co
05.2023 - Current
Account Infrastructure Management
Sutherland
01.2019 - 10.2022
Technical Support Representative
Sutherland
01.2017 - 01.2019
Customer Service Representative
Sutherland
10.2016 - 01.2017
Bacahelor Of Elementary Education - Education
Zamora Memorial College
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