Hi, I’m
Christian Apilar
Player Support Engagement
Caloocan City, Metro Manila,00
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
Work History
Keywords Studios
Player Support Engagement
08.2018 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
- Increased efficiency and team productivity by promoting operational best practices.
Sitel Philippines
Customer Service Representative
05.2016 - 03.2017
Job overview
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Jesus Reigns Christian Academy
High School Teacher
05.2012 - 05.2014
Job overview
- Assessed student progress regularly, providing constructive feedback and targeted interventions to improve academic performance.
- Collaborated with teachers to develop individualized educational plans for each student, ensuring optimal progress.
- Increased student comprehension by incorporating real-world examples and hands-on activities into lessons.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
- Enhanced students'' critical thinking skills through the use of engaging debate topics and problem-solving exercises.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Created study guides, research materials and syllabi for students.
- Assessed and improved lesson plans through implementation and experimentation.
- Delivered audio-visual presentations on various platforms to cater to different learning styles.
- Used computers, audio-visual aids and other equipment to supplement presentations.
- Distributed and collected classroom materials such as worksheets, quizzes, and tests.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Organized extracurricular programs such as clubs or tutoring sessions, promoting student engagement beyond the classroom setting.
- Implemented a variety of assessment methods to evaluate student understanding comprehensively, adjusting instruction as needed based on results.
Education
FEBIAS College of MusicKaruhatan, Valenzuela City
Bachelor of Arts from Music Conducting
04.2001
Skills
Adaptability and Flexibility
Teamwork and Collaboration
Written Communication
Problem-solving aptitude
Task Prioritization
Time management abilities
Relationship Building
Active Listening
Effective Communication
Problem-Solving
Problem-solving abilities
Timeline
Player Support Engagement
Keywords Studios
08.2018 - Current
Customer Service Representative
Sitel Philippines
05.2016 - 03.2017
High School Teacher
Jesus Reigns Christian Academy
05.2012 - 05.2014
FEBIAS College of Music
Bachelor of Arts from Music Conducting
04.2001