Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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CHRISTELLE NGUSI

CHRISTELLE NGUSI

HELP-DESK AGENT
Manila, Metro Manila,Manila

Summary

- Can speak languages( Ngwandi ,Lingala, French and english )

-Fast Leaner ,

-Can lead and lead and motivate people

-Knowledge in microsoft Word and Excel

- Excellent in listening and problems solving

Overview

7
7
years of professional experience

Work History

Help Desk Support Specialist

TELUS International Philippines
09.2023 - Current
  • Stayed current on emerging technologies, trends, and industry best practices to enhance personal expertise and provide better support services.
  • Optimized workflow processes, resulting in faster ticket resolutions and increased productivity.
  • Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting level 2
  • Manage port-in /port-out number concern

French Bilingual Custmer Care Representative

TELUS International Philippines
03.2021 - 09.2024
  • Conducted bilingual presentations and product demonstrations, resulting in higher customer engagement and comprehension.
  • Assisted in training new hires on bilingual support protocols, ensuring consistent service quality across the team.
  • Maintained high levels of professionalism when handling sensitive or confidential information from customers in both languages.
  • Resolved complex customer issues by leveraging bilingual communication skills and deep product knowledge.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

TRAINER

MAXIMUM GLOBAL SOLUTION
10.2017 - 05.2019
  • Orienting new hired employees about the company and products knowledge.
  • Collecting information of the new employee to submit to the management team .
  • Up sell products and services according to the stablish needs of the customers .
  • Explains products or services details and procedure for account processing.
  • Responsible to call client back for follow up and updates.

SALE REPRESENTATIVE

MAXIMUM GLOBAL SOLUTION
05.2017 - 10.2017
  • Responsible in selling the products.
  • Answer inbound customer calls and effectively respond to the customer inquiries and complaints.
  • Answers customer inquiries clearly and logically.
  • Build rapport and clarifies by asking relevant questions.
  • Ensure customer satisfaction at all the time .

Education

High School Diploma -

Catholic University
CONGO
06.2016

Skills

Application support

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Additional Information

- CHARACTER REFERENCE :


1- BETH : ICET CENTER Teacher 0917-565-1954


2-KIMBERLY PORLUCAS : VXI Inc / Supervisor 0915-637-3753

Timeline

Help Desk Support Specialist

TELUS International Philippines
09.2023 - Current

French Bilingual Custmer Care Representative

TELUS International Philippines
03.2021 - 09.2024

TRAINER

MAXIMUM GLOBAL SOLUTION
10.2017 - 05.2019

SALE REPRESENTATIVE

MAXIMUM GLOBAL SOLUTION
05.2017 - 10.2017

High School Diploma -

Catholic University

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CHRISTELLE NGUSIHELP-DESK AGENT