OTA Platforms
Hi, I’m
Christeene Grace Cabral
General Virtual Assistant | Reservations Specialist | Sales And Revenue Coordinator
Cavite
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Genius Report - Genius Blaze
Goal-oriented hospitality professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards. Proficient in HMS/CMS, PMS, RMS and GDS
Overview
14
years of professional experience
5
years of post-secondary education
2
Certifications
Work History
Abode LA LLC
Operations and Maintenance Coordinator
08.2022 - 02.2024
Job overview
- Delegating maintenance tasks to the rest of the team, and finding relevant vendors and service providers.
- Developing maintenance plans and implementing them.
- Ensuring quality control standards are consistently met.
- Keeping track of supply and material inventories.
- Purchasing any equipment, tools, or materials that may be required.
- Updating maintenance logs for all machinery.
- Establishing protocols for non-mechanical maintenance.
- Ensuring basic tools in working order by performing regular inspections.
- Assessing procedures and making recommendations for improvement.
- Monitor safety and health compliance.
- Support technicians during their daily equipment inspections and take care of maintenance logs.
- Provide a wide variety of administrative assistance to managers, especially in the areas of managing work orders and tenant communication.
- Handle miscellaneous maintenance tasks, like changing light bulbs or cleaning HVAC unit air filters, on hectic days when maintenance technicians are occupied.
Yaran Suites
Guest Services Manager and Revenue Coordinator
08.2023 - 02.2024
Job overview
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Retained high-quality employees by fostering a positive work environment that encouraged professional development opportunities.
- Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
- Developed innovative strategies that increased brand awareness among potential customers.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
- Developed rapport with guests, anticipating needs and providing tailored recommendations for local attractions.
- Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Established partnerships with local businesses to provide exclusive benefits for hotel guests, increasing overall value perception.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Developed and implemented strategies to improve guest experiences and build loyalty.
The Rarotongan Beach and Lagoonarium
Hotel Reservations Agent, Project-Based
02.2022 - 12.2022
Job overview
- Answered queries via Chat, Email and phone calls
- Develop, monitor, and adjust sales and pricing strategies
- Provide critical analysis of strategies, room's statistics and demand factors
Homecoin Apaus LLC
General Virtual Assistant
08.2021 - 06.2022
Job overview
- Processing of NHD Report
- Perform market research Admin Tasks
- Sales presentations, driving site traffic, client prospecting and finding potential customers
- Manage listings for all state in US
- Ensured data accuracy by performing thorough proofreading of documents before submission or distribution.
- Increased team efficiency by scheduling appointments, meetings, and conference calls for multiple executives.
- Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
- Supported project management with task delegation, progress tracking, and deadline monitoring to ensure timely completion.
N. Rich
Sales Development Representative, Project-based
05.2021 - 08.2021
Job overview
- Sending outreach messages to relevant personnel that fit the target market profile
- Setting appointments and explaining how the platform can benefit their company
- Contact businesses and learn about them, usually initiate the first communication
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Accelerated sales cycle by effectively addressing customer concerns, presenting tailored solutions, and negotiating favorable contract terms.
Anya Resort Tagaytay
Reservations Officer
03.2019 - 02.2021
Job overview
- Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends
- Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service
- Loads all preferred, consortia and promotional rates in GDS and PMS
The Lake Hotel Tagaytay
Reservations Officer
03.2017 - 11.2018
Job overview
- Provided customers with information about availability and pricing.
- Contact guests/agents via e-mail or telephone, giving them quotes for relevant accommodation and understand their needs to close the sales
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Club Balai Isabel
Front Office Team Lead
03.2014 - 10.2015
Job overview
- Welcome all guests with a smile and maintain a professional approach at all times.
- Knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure, and events.
- Conducts Hospitality Audits for Front Desk Associates
Teletech Lipa
Customer Service Representative
06.2010 - 03.2011
Job overview
- Customer Service Representative Level 1
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating and coordinating with colleagues as necessary.
Education
De La Salle LipaLipa City, Batangas
Bachelor of Science from Hotel And Restaurant Management
06.2000 - 03.2005
Skills
Decision-making capabilities
Organization and Time Management
Active Listening
Flexible and Adaptable
Good Telephone Etiquette
Multitasking proficiency
Generating Reports
Front Desk Management
Sales and Upselling
Complaint resolution
Budgeting and financial management
Decision-making capabilities
Software
Guesty
CMS (Siteminder)
PMS (Little Hotelier)
Infor HMS
TurnoverBnb
Breezeway
AirBnB
Point Central
Asana
Slack
RingCentral
Microsoft Office
Certification
Deal Sourcing Course
Timeline
Guest Services Manager and Revenue Coordinator
Yaran Suites
08.2023 - 02.2024
Deal Sourcing Course
08-2023
Foundation Property Management Course
08-2023
Operations and Maintenance Coordinator
Abode LA LLC
08.2022 - 02.2024
Hotel Reservations Agent, Project-Based
The Rarotongan Beach and Lagoonarium
02.2022 - 12.2022
General Virtual Assistant
Homecoin Apaus LLC
08.2021 - 06.2022
Sales Development Representative, Project-based
N. Rich
05.2021 - 08.2021
Reservations Officer
Anya Resort Tagaytay
03.2019 - 02.2021
Reservations Officer
The Lake Hotel Tagaytay
03.2017 - 11.2018
Front Office Team Lead
Club Balai Isabel
03.2014 - 10.2015
Customer Service Representative
Teletech Lipa
06.2010 - 03.2011
De La Salle Lipa
Bachelor of Science from Hotel And Restaurant Management
06.2000 - 03.2005