Summary
Overview
Work History
Skills
Timeline
Generic
Christabelle De Leon

Christabelle De Leon

Service Delivery Manager| Virtual Assistant
Pasong Tamo

Summary

Organized and detail-oriented Virtual Assistant with 10 years of experience improving accuracy and efficiency through streamlined administrative and procedural processes. Skilled in data entry, time management, and customer service, with a proven ability to provide exceptional support to clients. Known for excellent interpersonal and communication skills, a strategic mindset, and a talent for problem-solving, networking, and building consensus to achieve goals

Overview

2025
2025
years of professional experience

Work History

Follow-Up Specialist

Untapped Revenue
  • Accelerated Growth: Promoted to a hybrid role within a year, supporting both clients and internal teams with exceptional service.
  • Conversion Success: Scheduled follow-ups with leads, consistently converting them into confirmed bookings.
  • Streamlined Processes: Maintained accurate client records in CRM tools, ensuring seamless handovers and improved collaboration.
  • Proactive Client Management: Monitored accounts to address potential issues early, reducing response times and improving satisfaction.
  • Relationship Building: Fostered strong client relationships, driving repeat business through personalized support.
  • Service Enhancement: Conducted audits of client interactions, identifying opportunities to elevate team performance and service delivery.
  • Retention Boost: Increased customer loyalty with tailored solutions, resulting in higher retention rates.

Quality Assurance Specialist/Project Assistant

Bhilal's Organization
  • Streamlined Operations: Increased project efficiency by managing boards effectively, meeting timelines, and addressing delays with proactive reminders.
  • Data-Driven Decisions: Delivered quality metrics and actionable insights to leadership, improving team decision-making and product development.
  • Compliance and Optimization: Streamlined documentation processes to align with industry standards, enhancing compliance and efficiency.
  • Cross-Functional Collaboration: Strengthened communication and project alignment by acting as a liaison between quality control, departments, and contractors.

Virtual Assistant/ Media Buyer

Scale With Less
  • Maximized Productivity: Streamlined executive calendar management and prepped for meetings with detailed documentation, enabling efficient decision-making.
  • Seamless Communication: Monitored Slack channels and promptly addressed client needs, reducing response times and enhancing collaboration.
  • Client Success: Strengthened relationships by maintaining trackers, providing weekly updates, and delivering personalized support.
  • Marketing Impact: Boosted ad performance with strategic launches, precise targeting, and troubleshooting, while optimizing sales funnels and Shopify functionality.
  • Operational Excellence: Managed administrative tasks, ensuring timely, accurate reports and freeing clients to focus on core business priorities.

Co Founder

BellaChrista Clothing
03.2021 - Current
  • Strategic Social Media Growth: Designed and executed strategies that grew Facebook followers from zero to 7,000.
  • Revenue Boost: Managed Facebook ad campaigns, achieving a 50% increase in sales.
  • Community Engagement: Built and nurtured an active social media community through prompt responses to comments, messages, and inquiries.

Service Delivery Manager

Eclaro
11.2019 - 04.2023
  • Efficient Service Delivery: Oversaw operations to ensure seamless project execution and consistently met client expectations.
  • Client Relationship Management: Built and maintained strong client relationships as the primary contact for service-related matters.
  • Executive Support: Provided administrative support to executives, managing schedules, and coordinating travel arrangements for clients visiting the Philippines.
  • Quality Output: Prepared accurate and detailed correspondence, reports, and presentations to support business objectives.
  • Issue Resolution: Resolved client complaints by identifying root causes and collaborating with stakeholders to implement effective solutions.

Team lead - Quality Assurance

Teletech
01.2019 - 11.2019
  • Performance Optimization: Consolidated QA results with KPIs like Net Promoter Scores, First Call Resolution, and Conversion Rates, delivering actionable recommendations to improve overall account performance.
  • Strategic QA Reviews: Conducted business reviews on a weekly, monthly, quarterly, and annual basis, driving alignment with operational goals.
  • Team Development: Led weekly coaching sessions with QA Specialists, enhancing evaluation accuracy and team effectiveness.
  • Compliance Management: Oversaw QA evaluation allocations, ensuring adherence to contractual obligations.
  • Ramp-Up Coordination: Collaborated with Talent Acquisition and Training Teams during ramp seasons to secure adequate manpower for QA evaluations

Technical Support Representative

Teletech
07.2007 - 04.2012
  • Customer Satisfaction Excellence: Maintained an average satisfaction rating of 95% and received commendations for prompt issue resolution and exceptional service.
  • Technical Support Expertise: Assisted users with troubleshooting hardware and software issues, delivering effective solutions to enhance user experience.
  • Retention and Loyalty: Boosted customer retention through proactive outreach initiatives and regular follow-ups to address concerns and strengthen relationships.

Skills

  • Relationship management
  • Service operations oversight
  • Customer satisfaction
  • Customer-facing skills
  • Virtual support
  • Facebook ad
  • Analyzing trends
  • Data analysis
  • Operational ability
  • Follow-up specialist
  • Results-driven
  • Technical assistance
  • Conducting audits

Timeline

Co Founder

BellaChrista Clothing
03.2021 - Current

Service Delivery Manager

Eclaro
11.2019 - 04.2023

Team lead - Quality Assurance

Teletech
01.2019 - 11.2019

Technical Support Representative

Teletech
07.2007 - 04.2012

Follow-Up Specialist

Untapped Revenue

Quality Assurance Specialist/Project Assistant

Bhilal's Organization

Virtual Assistant/ Media Buyer

Scale With Less

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Christabelle De LeonService Delivery Manager| Virtual Assistant