KENNETH JAY QUITORIANO
TEAM LEADER
NASIPIT AGUSAN DEL NORTE
Summary
Dynamic team leader with a proven track record at 7/11 Convenience Store, enhancing productivity through effective coaching and performance evaluation. Skilled in team motivation and problem-solving, I successfully mentored staff, fostering leadership growth and improving service quality. Committed to creating a collaborative environment that drives results and elevates customer satisfaction.
Overview
6
6
years of professional experience
Work History
Team Leader
7/11 Convenience Store
08.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
STORE CREW
7/11 Convenience Store
08.2024 - Current
- Increased store cleanliness with regular sweeping, mopping, and sanitizing of high-touch areas.
- Provided exceptional customer service by actively listening to customer needs and offering relevant solutions based on their preferences.
- Assisted in maintaining a safe working environment by adhering to all safety guidelines and reporting any hazards immediately.
- Supported smooth operations during peak hours by efficiently handling multiple tasks simultaneously.
SERVICE CREW
LEYLAM BUTUAN
06.2023 - 06.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
STORE ATTENDANT
SNOW TREASURE WATER REFILLING STATION
01.2020 - 12.2022
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Managed inventory by restocking shelves, conducting regular audits, and efficiently processing incoming shipments.
- Supported loss prevention initiatives by monitoring customer activity closely, reporting suspicious behavior when necessary.
FACTORY WORKER
DEL MONTE
08.2022 - 11.2022
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Performed quality checks on finished products to identify and address discrepancies.
- Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.
Education
Bachelor of Science - Information Technology
UNIVERSITY OF SOUTHERN PHILIPPINES
Villanueva Misamis Oriental 04.2001 -
High School Diploma -
OPRRA NATIONAL HIGH SCHOOL
UNIT IV KALUNUSAN, CEBU CITY, PHILIPPINES 04.2001 -
High School Diploma -
INITAO COMPREHENSIVE HIGH SCHOOL
Initao, Province Of Misamis Oriental, Philippines 04.2001 -
Skills
Team supervision
Work planning
Team motivation
Problem-solving
Mentoring
Quality improvement
People management
Client service
Team building
Coaching
Employee evaluation
Leading team meetings
Performance improvement
Complaint resolution
Shift scheduling
Overtime management
Work Planning and Prioritization
Analytical thinking
Timeline
Team Leader
7/11 Convenience Store
08.2024 - Current
STORE CREW
7/11 Convenience Store
08.2024 - Current
SERVICE CREW
LEYLAM BUTUAN
06.2023 - 06.2024
FACTORY WORKER
DEL MONTE
08.2022 - 11.2022
STORE ATTENDANT
SNOW TREASURE WATER REFILLING STATION
01.2020 - 12.2022
Bachelor of Science - Information Technology
UNIVERSITY OF SOUTHERN PHILIPPINES
04.2001 -
High School Diploma -
OPRRA NATIONAL HIGH SCHOOL
04.2001 -
High School Diploma -
INITAO COMPREHENSIVE HIGH SCHOOL
04.2001 -
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