Chrislyn Calub

•Provided administrative support for event planning, client relations, and daily operations
•Managed executive calendars, email communications, and scheduling to improve efficiency
•Conducted lead research, coordinated meetings, and ensured timely follow-ups
•Created content and basic graphics for Facebook and Instagram to promote events and increase engagement
•Maintained accurate data in Google Sheets and other Google Workspace tools
•Compiled performance reports to evaluate event success and client engagement
•Ensured prompt, professional communication with clients and internal teams

• Handled outbound and inbound calls with tenants to collect overdue payments.
• Sent reminder and follow-up emails to tenants regarding outstanding balances.
• Reviewed tenant ledgers to accurately identify and verify overdue accounts.
• Offered and negotiated flexible payment plans to facilitate timely collections.
• Coordinated with Rental Managers to provide updates on tenant bills and payment status.
• Ensured compliance with company policies, procedures, and applicable legal regulations.

• Handled customer inquiries through email, Shopify, Facebook, and Instagram.
• Responded promptly and professionally to questions, complaints, and service requests across all platforms.
• Managed Shopify account by processing refunds, tracking orders, and updating customer information.
• Maintained organized and detailed records of all customer interactions for accurate reporting.

• Managed team performance and ensured adherence to scorecard standards.
• Conducted regular coaching sessions to support skill development and professional growth.
• Participated in client readouts and weekly quality calibration sessions to maintain service excellence.
• Took and resolved escalated calls, emails, and chats, addressing complex customer concerns.
• Performed audits to ensure quality assurance, accuracy, and compliance with company policies.

• Assisted customers with troubleshooting, installation, and product usage guidance.
• Diagnosed technical issues and offered step-by-step resolutions to ensure customer satisfaction.