Chrisce Joy Amper
English Evaluator
Cagayan De Oro, Province Of Misamis Oriental
Summary
Driven by a results-focused approach, I leveraged analytical reasoning and performance assessment skills at Rarejob English Assessment Inc. to enhance student outcomes. Excelling in project evaluation and data interpretation, I significantly improved learning experiences. My adeptness in fostering positive environments and providing detailed feedback showcases my comprehensive skill set in achieving and exceeding objectives.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
English Evaluator
Rarejob English Assessment Inc.
Cagayan De Oro City (Remote)
06.2021 - Current
- Provided manual assessment on measuring speaking and writing ability of student based on international standard index, CEFR.
- Participated in multiple high-priority projects simultaneously while maintaining strict deadlines and attention to detail.
- Participated in ongoing professional development activities to stay current on best practices in the field of evaluation.
Online English Tutor
Envizion Philippines
Cagayan De Oro City
11.2017 - 05.2021
- Monitored student progress, recorded scores and provided learning support for students in English studies.
- Utilized learning management systems to efficiently manage course materials, assignments, and evaluations.
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Provided timely feedback on assignments, allowing students to improve their writing and speaking abilities.
- Motivated learners through consistent encouragement, praise, and constructive criticism during tutoring sessions.
- Established working relationships with students and provided positive role models for academic dedication.
- Promoted positive online learning environment by fostering respectful and inclusive interactions between students.
- Enhanced student comprehension by utilizing engaging multimedia resources during online lessons.
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
- Identified problems with students by clearly and effectively addressing issues.
Technical Support Representative
Concentrix, A SYNNEX Corporation
Cagayan De Oro
05.2007 - 07.2008
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Documented support interactions for future reference.
Education
Bachelor of Science - Education
Pilgrim Christian College
Cagayan De Oro, Province Of Misamis Oriental, Philippines 06.2012 - 05.2015
Skills
Performance Assessment
Project evaluation
Data Interpretation
Analytical Reasoning
Timeline
English Evaluator
Rarejob English Assessment Inc.
06.2021 - Current
Online English Tutor
Envizion Philippines
11.2017 - 05.2021
Bachelor of Science - Education
Pilgrim Christian College
06.2012 - 05.2015
Technical Support Representative
Concentrix, A SYNNEX Corporation
05.2007 - 07.2008