Chrisbel Albinda
Oroquieta City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Leader
Mariosoft Solutions
07.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Proprietor
All-In Computer Center
08.2020 - 01.2024
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Provided customer service on accounts and resolved problems.
Supervisor - IT Department
Puting Manok Corporation
06.2017 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Technical Team Leader / Supervisor
Apollo Global Corporation (Apollo Technologies Incorporated)
01.2016 - 07.2016
- Ensure that Fiber network to clients is working for clients
- Provide technical information needed for the repair and support of 7Eleven Stores of the area covered
- Provide team leadership and coaching
- Create an environment oriented to trust, open communication, creative thinking and cohesive team effort
- Motivate and inspire team members
- Focus the team on the tasks at hand or the internal and external customer requirements
- Coordinate team logistics
- Communicate team status, task accomplishment and direction
- Administer recruitment process of personnel needed for the company
Team Manager
Sykes Asia Inc.
07.2015 - 01.2016
- Led employee relations through effective communication, coaching, training, and development.
- Manage the team to meet or exceed targets set by the account
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Responsible in training and development of representatives and/or staff
- Ownership and problem solution responsibilities
- Assist in the hiring / recruitment process through interviewing of applicants
Subject Matter Expert
Sykes Asia Inc.
08.2014 - 07.2015
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Technical Support Representative
Sykes Asia Inc.
06.2014 - 08.2014
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various hardware and internet issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Manager / Part Owner
Nathan Fantastech Cafe
01.2012 - 03.2014
- Responsible of the overall management and operation of the Computer Shop or Internet Café.
- Repair and setup computers for client computers.
- Ensure all computer systems are properly installed and updated.
Information Technology Department Staff
Norkis Group of Companies
04.2006 - 12.2011
- Member of the Network and Infrastructure team and pioneering of the setup of SAP ERP system of Norkis Group of Companies
- Responsible in the monitoring and maintaining of computer systems and network, including the company Data Center
- Established positive relationships with customers and other staff members.
- Responsible of the repair and installation of company computers and communication devices
Education
Associate in Industrial Technology - Major in Computer Technology
Cebu Technological University
Cebu City, Cebu03.2006
Skills
- Leadership and Team Management
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Documentation and reporting
- Quality improvement
- Customer support
- Skilled in Cross-Platform Software Usage and Installation
- Working Knowledge of Adobe Tools, Browser Features and other Windows Based Applications
- Knowledge of LAN and WLAN Physical Infrastructure
- Router and Firewall Management
- Experience in Server Setup
Accomplishments
- Leadership Awardee - Mariosoft Solutions
- Employee of the Year 2019 – Puting Manok Corporation
- Top Agent for Wave Volkswagen, Sykes Asia Inc.
Certification
- Certified Civil Service Passer – Professional. Awarded – 2017
Timeline
Team Leader
Mariosoft Solutions
07.2024 - Current
Proprietor
All-In Computer Center
08.2020 - 01.2024
Supervisor - IT Department
Puting Manok Corporation
06.2017 - 02.2020
Technical Team Leader / Supervisor
Apollo Global Corporation (Apollo Technologies Incorporated)
01.2016 - 07.2016
Team Manager
Sykes Asia Inc.
07.2015 - 01.2016
Subject Matter Expert
Sykes Asia Inc.
08.2014 - 07.2015
Technical Support Representative
Sykes Asia Inc.
06.2014 - 08.2014
Manager / Part Owner
Nathan Fantastech Cafe
01.2012 - 03.2014
Information Technology Department Staff
Norkis Group of Companies
04.2006 - 12.2011
Associate in Industrial Technology - Major in Computer Technology
Cebu Technological University
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