CHRIS ANN LAYSON
Operations Associate
Caloocan City
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Operations Associate
Shopee
12.2018 - Current
- Assist with inventory management and tracking
- Coordinate with various departments to ensure timely fulfillment of orders
- Monitor and analyze key performance indicators to identify areas for improvement
- Assist in project management and implementation of new processes
- Support in resolving operational issues and implementing solutions
- Collaborate with cross-functional teams to drive operational excellence
- Maintain accurate records and documentation of operational processes.
- Built relationships with external stakeholders to establish seamless operations
- Managed data and correspondence to secure information across complex landscapes of organizational departments
- Developed and implemented strategies to streamline office operations
- Performed wide-ranging administrative, financial and service-related functions
- Completed daily logs for management review
- Analyzed data to identify trends, uncovering opportunities for process improvement and cost savings
- Improved operational efficiency by implementing new processes and streamlining existing workflows
- Supported business growth by identifying opportunities for expansion into new markets or service offerings
- Analyzed data to identify trends and patterns and exercise strategic decisions
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Demonstrated strong organizational and time management skills while managing multiple projects
- Managed inventory levels for optimal product availability and reduced waste
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction
Loan Officer
BDO
1 2015 - 7 2015
- Oversees the paperwork for mortgage applications
- Verifies the information provided on applications to obtain more information if missing data or mistakes are present
- Communicates with customers to help them choose the best mortgage loan they can afford
- Collects data from customers, such as their assets, salaries, debts and employment status
- Reviews file documentation for missing or erroneous information
- Verifies information about applicant history with credit bureaus and other agencies so the lender can approve or deny the loan
- Remains aware of loan application deadlines and informs customers about them
- Evaluate and authorize the approval of business, real estate, or credit loans.
Data Entry Clerk
MicroSourcing
01.2018 - 12.2018
Customer Service Specialist
OLX PH
09.2015 - 12.2017
Education
GED -
Polytechnic University of The Philippines
Manila 06.2010 - 05.2014
Skills
Data Management
Remote Troubleshooting
Data Analysis
Technical Support
Organizational Leadership
Fraud Investigations
Loan Servicing
Online Moderation
Task Prioritization
Problem-Solving
Goal Setting
Deadline Management
Problem-solving abilities
Timeline
Operations Associate
Shopee
12.2018 - Current
Data Entry Clerk
MicroSourcing
01.2018 - 12.2018
Customer Service Specialist
OLX PH
09.2015 - 12.2017
GED -
Polytechnic University of The Philippines
06.2010 - 05.2014
Loan Officer
BDO
1 2015 - 7 2015