Chrestybelle Gamon
Rodriguez,Philippines
Summary
Customer-focused professional committed to delivering outstanding service through active listening and effective communication. Identifies customer needs to provide timely resolutions while managing multiple priorities in fast-paced environments. Builds strong relationships by delivering empathetic and solution-oriented support, ensuring positive experiences for all customers.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Client Solution Expert - Approvals
Lendi Services, Inc.
Ayala Ave, Makati
07.2023 - Current
- Managed client communication and document requests to ensure timely submission for lender review
- Conducted follow-up with lenders to ensure timely responses on applications and application status management
- Coordinated broker communication and managed relationships to facilitate smooth loan processing
- Coordinated with clients to gather additional information and supporting documents for lender requirements
- Reviewing lender requirements and addressing outstanding conditions
- Preparation and submission of Apply Online (AOL) amendments
- Updating and maintaining lender application forms
- Mortgage application administration and documentation support
- Preparation and processing of Discharge Authority Forms
- Performed accurate data entry to maintain up-to-date records and record maintenance
- Stakeholder coordination between clients, brokers, and lenders
- Strong written and verbal communication skills
- Attention to detail and document accuracy
- Time management and multitasking in a fast-paced environment
- Administrative support for mortgage and loan processing
Customer Service Representative
Foundever (Sitel Group)
Ortigas
01.2022 - 03.2023
- Responded promptly to customer inquiries and requests, ensuring timely resolution and satisfaction
- Resolved customer complaints and dissatisfaction professionally, enhancing overall customer experience
- Maintained customer-focused approach, consistently delivering service excellence and fostering loyalty
- Maintaining high customer satisfaction through timely and effective support
- Customer support via live chat and email
- Processing returns, exchanges, and refunds
- Order and delivery tracking assistance
- Order status updates and issue resolution
- Providing accurate information on products, services, and policies
- Managing multiple customer conversations in a fast-paced environment
- Strong written communication and professional email etiquette
- Active listening and problem-solving skills
- Conflict resolution and de-escalation
- Customer relationship management (CRM) system experience
- Attention to detail and accurate documentation
- Utilised time management skills to prioritise customer inquiries efficiently and multitasking
- Developed product knowledge to provide accurate information to customers and inquiry support
Computer Assisted Telephone Interviewer (CATI)
RLR Research & Analysis Inc.
Quezon City
01.2019 - 01.2021
- Conducted telephone surveys and customer interviews to gather valuable insights
- Administered questionnaires with accuracy to ensure reliable data collection
- Collecting and recording survey data with attention to detail
- Explained survey objectives to participants, securing their cooperation for effective data gathering
- Building rapport with respondents to encourage participation
- Active listening and effective verbal communication
- Maintaining confidentiality and handling sensitive information professionally
- Accurate data entry and documentation
- Following survey scripts and research protocols
- Managing call volumes and meeting productivity targets
- Outbound calling and respondent engagement
- Resolving respondent questions and concerns professionally
- Effectively managed time to prioritise tasks and enhance productivity and organisational skills
- Customer-focused communication and interpersonal skills
- Attention to detail and data accuracy
Team Member
Pizza Hut
Farmers Cubao
01.2015 - 01.2016
Education
Bachelor of Science - Business Administration Major in Marketing Management
Polytechnic University of the Philippines
Sta. Mesa Manila, PhilippinesSkills
- Data entry proficiency
- Data accuracy
- Attention to detail
- Document management
- Record-keeping
- Telephonic engagement
- Time-management
- Multitasking under pressure
- Clear communication
- Professional email etiquette
- Team collaboration
- Product knowledge
- Positive mindset
Languages
English
Tagalog
Timeline
Client Solution Expert - Approvals
Lendi Services, Inc.
07.2023 - Current
Customer Service Representative
Foundever (Sitel Group)
01.2022 - 03.2023
Computer Assisted Telephone Interviewer (CATI)
RLR Research & Analysis Inc.
01.2019 - 01.2021
Team Member
Pizza Hut
01.2015 - 01.2016
Bachelor of Science - Business Administration Major in Marketing Management
Polytechnic University of the Philippines