CHRESCILLE MAE BASIG-DAPUSALA
KIBLAWAN,PHILIPPINES
Summary
Leads staff recruitment, training and performance management to build capable teams and strengthen day-to-day operations. Directs quality control, budget planning and stakeholder coordination to maintain service standards and support business goals. Manages customer concerns and senior management reporting to keep priorities aligned and issues resolved quickly.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
OPERATIONS MANAGER
AB STEEL MANUFACTURING, INC.
DIGOS CITY, PHILIPPINES
07.2023 - Current
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Monitored staff performance and developed improvement plans.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Handled customer concerns and escalated major issues to a supervisor.
- Prepared financial statements accurately and in a timely manner.
- Managed accounts payable to maintain positive vendor relationships.
ADMINISTRATIVE OFFICER IV
LOCAL GOVERNMENT UNIT OF KIBLAWAN
KIBLAWAN, PHILIPPINES
01.2023 - 06.2023
- Drafted executive orders, memorandums, and office orders, maintaining clarity and adherence to organisational protocols.
- Facilitated access to public records for individuals and organisations, promoting transparency and accountability.
- Managed public information for Local Government Unit's official Facebook page, ensuring accuracy and timeliness.
- Coordinated clubs, activities, and meetings for local community events, ensuring smooth execution and audience engagement.
- Served as Master of Ceremony for local government unit events, guiding proceedings and engaging the audience.
COMMUNITY AFFAIRS ASSISTANT II
LOCAL GOVERNMENT UNIT OF KIBLAWAN
KIBLAWAN , PHILIPPINES
06.2021 - 12.2022
- Coordinated meetings and events for Local Chief Executive to ensure smooth operations and community engagement.
- Received and responded to communications for Local Government Unit, ensuring timely endorsement to appropriate departments for resolution.
- Assisted visitors by providing directions to designated departments, enhancing their experience and facilitating access to services.
PUBLIC EMPLOYMENT SERVICE OFFICE MANAGER
LOCAL GOVERNMENT UNIT OF KIBLAWAN
KIBLAWAN, PHILIPPINES
03.2019 - 05.2021
- Oversaw implementation of Public Employment Service Office operations, ensuring efficient delivery of employment services and facilitating job placement and training programs that supported community employment goals.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Presented tailored career advice to students at multiple high schools during Career Guidance Week, enhancing their understanding of career options and pathways.
ACCOUNTING CLERK
MEDICAL CENTER OF DIGOS COOPERATIVE
DIGOS CITY, PHILIPPINES
02.2018 - 01.2019
- Performed filing, data entry, and maintained records of client transactions in an accounting system, ensuring data integrity.
- Updated client information in database systems, enhancing accuracy of contact details and account specifications.
- Conducted monthly inventory reviews to assess stock levels and identify discrepancies, facilitating timely resolution of issues.
Education
MASTER OF PUBLIC ADMINISTRATION
COR JESU COLLEGE, INC.
DIGOS CITY01-2021
BACHELOR OF SCIENCE IN ACCOUNTANCY
COR JESU COLLEGE, INC.
DIGOS CITY01-2016
HOLY CROSS OF KIBLAWAN, INC.
KIBLAWAN DAVAO DEL SUR01-2012
KIBLAWAN CENTRAL ELEMENTARY SCHOOL
KIBLAWAN DAVAO DEL SUR01-2008
Skills
- Operations Management
- Budget Planning
- Financial reporting
- Accounts payable management
- Accounts receivable management
- Bank reconciliation management
- Quality Assurance
- Process improvement
- Employee Training
- Stakeholder Relations
- Customer Relationship Management
- Compensation Management
Languages
English
Upper Intermediate
B2
FILIPINO
Intermediate
B1
Certification
- CAREER SERVICE SUB-PROFESSIONAL PASSER
- CAREER SERVICE PROFESSIONAL PASSER
- BASIC COMPETENCY ON LOCAL TREASURY EXAMINATION PASSER
Interests
- PLAYING WORD GAMES (ie SCRABBLE, WORD FACTORY)
- WATCHING DRAMAS
Accomplishments
- TOP PERFORMING PUBLIC EMPLOYMENT SERVICE OFFICE (2nd - 3rd Class Municipal Category) IN THE IMPLEMENTATION OF PESO EMPLOYMENT INFORMATION SYSTEM (PEIS) FOR THE YEAR 2022 IN THE PROVINCE OF DAVAO DEL SUR
Timeline
OPERATIONS MANAGER
AB STEEL MANUFACTURING, INC.
07.2023 - Current
ADMINISTRATIVE OFFICER IV
LOCAL GOVERNMENT UNIT OF KIBLAWAN
01.2023 - 06.2023
COMMUNITY AFFAIRS ASSISTANT II
LOCAL GOVERNMENT UNIT OF KIBLAWAN
06.2021 - 12.2022
PUBLIC EMPLOYMENT SERVICE OFFICE MANAGER
LOCAL GOVERNMENT UNIT OF KIBLAWAN
03.2019 - 05.2021
ACCOUNTING CLERK
MEDICAL CENTER OF DIGOS COOPERATIVE
02.2018 - 01.2019
MASTER OF PUBLIC ADMINISTRATION
COR JESU COLLEGE, INC.
BACHELOR OF SCIENCE IN ACCOUNTANCY
COR JESU COLLEGE, INC.
HOLY CROSS OF KIBLAWAN, INC.
KIBLAWAN CENTRAL ELEMENTARY SCHOOL