Open To Work
CHONALYN O. ROJAS
Davao City
Work Preference
Summary
Proficient in managing billing inquiries and resolving customer issues, ensuring high levels of customer satisfaction. Experienced in maintaining accurate billing records and supporting efficient office operations through effective communication and attention to detail.
Overview
16
16
years of professional experience
Work History
Operations Customer Expert - Telco Account - Billing Specialist
TELEPERFORMANCE DAVAO
07.2025 - 05.2026
- Handled billing inquiries, resolving customer account issues to enhance satisfaction.
- Addressed client queries on billing statements and payment options, facilitating informed decisions.
- Processed invoices, ensuring accurate billing records to support financial integrity.
Office Staff, Production Worker
EURO C.B
06.2022 - 07.2025
- Organized files and documents for quick access and retrieval.
- Managed office supplies and inventory to support seamless workplace operations.
- Performed clerical duties including photocopying, faxing, and mailing to maintain workflow.
- Answered and directed phone calls to appropriate staff members.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Machine Operator
CEBU SHINSEI CORP.
06.2017 - 03.2022
- Operated machinery to maintain production flow and meet quality standards.
- Recorded production data including quantities produced and materials used on daily logs.
- Operated machinery to produce high-quality products efficiently.
- Monitored equipment performance and conducted regular maintenance checks.
- Collaborated with team members to optimize production workflows.
Sales Associate/Customer Service
CHRIS SPORTS CEBU INC.
02.2014 - 01.2017
- Addressed customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Processed customer transactions accurately using POS system.
- Provided product knowledge to enhance customer shopping experience.
- Guided customers in selecting sports equipment and apparel to meet their needs.
Barista/Cashier/Customer Service
BUON VOLO CAFÈ
12.2009 - 05.2013
- Guided customers in selecting menu items, enhancing their experience with tailored product recommendations.
- Processed cash transactions with accuracy, ensuring balanced cash register at end of shifts.
- Prepared a variety of coffee beverages using espresso machines and grinders.
- Maintained cleanliness and organization of the café environment for customer comfort.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored inventory levels and replenished supplies, maintaining stock availability for smooth operations.
Education
Training - Computer Science-Basic
High Skill Technical Training Center, Inc.
Lapu-Lapu City, Cebu, Philippines11-2023
High School -
Holy Child High School of Davao
Davao City01-2009
Skills
- Billing management
- Customer account resolution
- Invoice processing
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Positive minded
- Resilient
- Self motivated
References
- Fatima Ipil, Agency Coordinator, Euro-CB Phils. Inc., 09086743459
- Maria Lucy Taop, Painting & Printing Dept. Head, Euro-CB Phils. Inc., 09213584307
Languages
- Bisaya
- Tagalog
- English
Training And Seminars Attended
- Fire and Earthquake Emergency Response
- Trained First Aider by Philippine Red Cross
Personal Information
- Age: 33
- Height: 160cm
- Weight: 65 kg
- Number of Children: 1 son (13 years old)
- Date of Birth: 08/19/92
- Marital Status: Married
Timeline
Operations Customer Expert - Telco Account - Billing Specialist
TELEPERFORMANCE DAVAO
07.2025 - 05.2026
Office Staff, Production Worker
EURO C.B
06.2022 - 07.2025
Machine Operator
CEBU SHINSEI CORP.
06.2017 - 03.2022
Sales Associate/Customer Service
CHRIS SPORTS CEBU INC.
02.2014 - 01.2017
Barista/Cashier/Customer Service
BUON VOLO CAFÈ
12.2009 - 05.2013
Training - Computer Science-Basic
High Skill Technical Training Center, Inc.
High School -
Holy Child High School of Davao