Chona Jakosalem
Davao City, Province Of Davao Del Sur
Summary
Accomplished Call Center Representative from Teleperformance, adept in customer relationship management and problem-solving. Excelled in maintaining high service levels, achieving customer satisfaction through effective complaint resolution and personalized support. Skilled in data entry and fostering brand loyalty, demonstrated by consistently meeting productivity targets and enhancing client trust.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Teleperformance
06.2022 - 06.2024
Provider Services Advocate who assists and reprocess claims.
Responsible for:
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
No Degree - Bachelor of Science in Secondary Education
Assumption College Of Davao
Davao City, Province Of Davao Del Sur, Philippines08-2022
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Call center operations
- Inbound phone calls
- Customer communications
- Communicating with clients
- Answering questions
- Complaint resolution
- Product knowledge
- Gathering information
- Calm disposition
- Customer relationship management
Timeline
Call Center Representative
Teleperformance
06.2022 - 06.2024
No Degree - Bachelor of Science in Secondary Education
Assumption College Of Davao
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